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Value delivered by iControl
DRYiCE iControl delivers real-time business flow monitoring against business relevant targets and is used by Operations and IT staff on a 24 X 7, day-to-day basis to ensure the smooth running of critical business flows.
By creating meaningful views for both business and IT operations, iControl helps you respond quickly and effectively. It is a next-gen business flow intelligence product.
iControl payment monitoring solution
iControl is the first End-to-End Payment Monitoring solution that creates and delivers real-time performance visualization by taking a top-down view across payment flows and focusing on key performance indicators and service level targets. With iControl, organizations go beyond limited silo-based monitoring of payment processes and generate a comprehensive set of analytics designed to provide actionable intelligence to predict, help prevent and correct potential issues.
Energy and Utilities business process flow monitoring solution
iControl is embedded with process intelligence for Energy and Utilities industry and provides real-time visualization of the full set of business processes, their integration, and associated systems providing IT and Operations a granular view into process capability against key performance indicators and defined service level agreements. With iControl, stakeholders can improve the decision-making process of various business functions like Revenue Cycle Management, Asset Management, Network Management, and many more. It regulates the health of business processes with IT data, identifies potential process optimization areas, predicts, and analyses the business impact of any modifications made to the process.
Healthcare business process flow monitoring solution
With DRYiCE iControl, a healthcare business process flow monitoring solution, organizations can effectively monitor their technical and business processes to proactively detect issues before they reach end-users – the Members and Providers. iControl is pre-configured with flows for critical business processes for both Payers and Providers, and these can be tailored to suit customer requirements. It regulates the health of business processes with IT data, identifies potential process optimization areas, predicts, and analyses the business impact of any modifications made to the process.
Key Benefits
Optimized business processes
Proactive identification of potential breaks
Increased business process flow stability
Reduced manual errors and subjectivity
Intelligent, real-time, and actionable insights
Reduction in unplanned downtime or outages
Improved customer satisfaction and service reliability
Pre-defined industry-specific business processes
Key Features
Flow designer
Create and store business flows and process steps; Expand process steps into sub-flows
Standardized KPI/target types
Six standard KPIs/target types to measure impact of IT performance on business outcomes
Business schedule
Set daily, monthly, rolling processing cycles; Set custom calendars, based on time zone, region, and business profile
Flow performance
Set thresholds for different time periods; Rules engine to calculate real-time performance; Visualize the performance of the business flow (by target/KPI or last observation stream)
Operational reporting
Provide reporting of KPI performance for flow and dimensions over time; Create views of business operations by user type
Anomaly detection
Periodic behavior monitoring; Flagging of unusual deviations/patterns
Dashboarding
Glass table dashboarding for real-time end-to-end visibility
Impact drilldown
Identity impacted clients; Analyze and understand extent of breaks
Service intelligence
Visualize performance of the business flow; Provide additional business context reporting
Control measures
Operators and owners linked to business KPIs to provide transparency on responsibilities
Predictive analytics
Enable machine learning algorithms to provide trend predictions
Domain pack
Ready templated flows to accelerate creation of new flows covering Banking, Retail, Life Sciences and Healthcare, Energy and Utility
Widgets
Visualise performance of flows, targets, and other drop down filters using selectable widgets
Customizable home screen
Customizable home screen to define views
Resources
