DRYiCE iControl

Business process observability and operational intelligence product

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Value delivered by iControl

DRYiCE iControl delivers real-time business process observability, offering insight into business relevant targets by creating meaningful views both for business and IT operations. It enables Operations and IT staff to ensure smooth running of critical business flows on a 24 x 7, day to day basis, aiding them to respond proactively and effectively. It is a next-gen business flow intelligence product, accelerating innovation and enhancing customer experience.

iControl payment process observability solution

iControl is the first End-to-End Payment process observability solution enabling investigation of problems that cannot be framed by traditional monitoring. It creates and delivers real-time performance visualization by taking a top-down view across payment flows and focusing on key performance indicators and service level targets. With iControl, organizations can go beyond limited silo-based monitoring of payment processes and generate a comprehensive set of analytics designed to provide actionable intelligence to predict, help prevent, and correct potential issues.



Energy and Utilities business process observability solution

iControl is embedded with process intelligence for Energy and Utilities industry and provides real-time visualization of the full set of business processes, their integration, and associated systems, providing IT and Operations a granular view into process capability against key performance indicators and defined service level agreements. With iControl, stakeholders can improve the decision making process of various business functions like Revenue Cycle Management, Asset Management, Network Management, and many more. It regulates the health of business processes with IT data, predicts and analyzes the business impact of any modifications made to the process, and identifies the potential process optimization areas.



Healthcare business process observability solution

With DRYiCE iControl, a healthcare business process observability solution, organizations can go beyond the traditional monitoring by enabling observability, to proactively measure their business processes and detect issues before they reach end users – the Members and the Providers. iControl is pre-configured with flows for critical business processes for both Payers and Providers, and these can be tailored to suit customer requirements. It regulates the health of business processes with IT data, predicts and analyzes the business impact of any modifications made to the process, and identifies the potential process optimization areas.



Life Sciences business process observability solution

DRYiCE iControl business process observability solution for Life Sciences provides real-time visualization of the full set of business processes, their integration, and associated systems, providing IT and operations a granular view into process capability against key performance indicators and defined service level agreements. It enables organizations to leverage the data for regulatory requirements and flag potential non-compliance. It regulates the health of business processes with IT data, predicts and analyzes the business impact of any modifications made to the process, and recognizes the process enhancement opportunities.



Oil and Gas business process observability solution

DRYiCE iControl business process observability solution for Oil and Gas provides real-time visualization of the full set of business processes, their integration, and associated systems providing IT and Operations a granular view into process capability against key performance indicators and defined service level agreements. It regulates the health of business processes with IT data, identifies potential process optimization areas, predicts and analyzes the business impact of any modifications made to the process.

KEY BENEFITS

Optimized business processes

Proactive identification of potential breaks

Increased business process flow stability

Reduced manual errors and subjectivity

Intelligent, real-time, and actionable insights

Reduction in unplanned downtime or outages

Improved customer satisfaction and service reliability

Pre-defined industry-specific business processes

KEY FEATURES

  • Flow designer

    Create and store business flows and process steps; Expand process steps into sub-flows

  • Standardized KPI/target types

    Six standard KPIs/target types to measure impact of IT performance on business outcomes

  • Business schedule

    Set daily, monthly, rolling processing cycles; Set custom calendars, based on time zone, region, and business profile

  • Flow performance

    Set thresholds for different time periods; Rules engine to calculate real-time performance; Visualize the performance of the business flow (by target/KPI or last observation stream)

  • Operational reporting

    Provide reporting of KPI performance for flow and dimensions over time; Create views of business operations by user type

  • Anomaly detection

    Periodic behavior monitoring; Flagging of unusual deviations/patterns

  • Dashboarding

    Glass table dashboarding for real-time end-to-end visibility

  • Impact drilldown

    Identity impacted clients; Analyze and understand extent of breaks

  • Service intelligence

    Visualize performance of the business flow; Provide additional business context reporting

  • Control measures

    Operators and owners linked to business KPIs to provide transparency on responsibilities

  • Predictive analytics

    Enable machine learning algorithms to provide trend predictions

  • Domain pack

    Ready templated flows to accelerate creation of new flows covering Banking, Retail, Life Sciences and Healthcare, Energy and Utility

  • Widgets

    Visualise performance of flows, targets, and other drop down filters using selectable widgets

  • Customizable home screen

    Customizable home screen to define views

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Business Workflows

290

Business KPI’s available

RESOURCES

Brochure

Business Process Observability Solution for Healthcare

DRYiCE iControl Payment Observability Solution

Business Process Observability Solution for Energy and Utilities

DRYiCE iControl

Video

DRYiCE iControl : Instill visibility and generate holistic view of complex business operation

Whitepaper

Next generation business flow intelligence

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