KEY BENEFITS
Optimized business processes
Proactive identification of potential breaks
Increased business process flow stability
Reduced manual errors and subjectivity
Intelligent, real-time, and actionable insights
Reduction in unplanned downtime or outages
Improved customer satisfaction and service reliability
Pre-defined industry-specific business processes

KEY FEATURES
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Flow designer
Create and store business flows and process steps; Expand process steps into sub-flows
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Standardized KPI/target types
Six standard KPIs/target types to measure impact of IT performance on business outcomes
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Business schedule
Set daily, monthly, rolling processing cycles; Set custom calendars, based on time zone, region, and business profile
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Flow performance
Set thresholds for different time periods; Rules engine to calculate real-time performance; Visualize the performance of the business flow (by target/KPI or last observation stream)
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Operational reporting
Provide reporting of KPI performance for flow and dimensions over time; Create views of business operations by user type
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Anomaly detection
Periodic behavior monitoring; Flagging of unusual deviations/patterns
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Dashboarding
Glass table dashboarding for real-time end-to-end visibility
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Impact drilldown
Identity impacted clients; Analyze and understand extent of breaks
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Service intelligence
Visualize performance of the business flow; Provide additional business context reporting
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Control measures
Operators and owners linked to business KPIs to provide transparency on responsibilities
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Predictive analytics
Enable machine learning algorithms to provide trend predictions
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Domain pack
Ready templated flows to accelerate creation of new flows covering Banking, Retail, Life Sciences and Healthcare, Energy and Utility
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Widgets
Visualise performance of flows, targets, and other drop down filters using selectable widgets
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Customizable home screen
Customizable home screen to define views
177
Business Workflows
290
Business KPI’s available