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Delayed service delivery and complex employee experience?
Simplify employee experience through a unified digital marketplace for all IT and business services
In a highly-digitized and experience-driven business spectrum, service delivery is often stricken by delayed and fragmented fulfilment. This leads to lost business opportunities and poor user experience. Some of the challenges are:
- Legacy service delivery mechanism
- Multi-vendor catalog sprawl
- Lack of a unified marketplace for service consumers and providers
- Approval based consumption not in sync with digital-first enterprises
- Huge service desk operations costs due to lack of self-service
With DRYiCE SX, an intelligent aggregation and fulfillment orchestration product, internal and external services are listed on a unified catalog, providing a single system of engagement.
SX also offers core ITSM processes while providing a single engagement platform for enterprise consumers to raise service and support requests, by aggregating catalogs for both IT and non-IT services in an all new module called SXSM.
The SX Advantage | Unlocking user experience and accelerating service delivery
Unlock rapid business value with agile catalog creation
Plug and play new services by automatically aggregating catalogs from various service providers, deploy rapidly, and reduce time to value.
Ensure faster resolution
SX automatically routes service fulfillment to relevant supply chain roles. Automatic assignment of service requests to the correct group ensures faster fulfilment and resolution.
Enjoy benefits of a consolidated marketplace
SX offers an e-commerce like user experience that involves intuitive catalog usage, a unified marketplace, and self-service capabilities, resulting in faster adoption.
Improve ease of use
SX comes with a dynamic localization engine that is powered by an innovative translation and publishing process. This helps users avail the services from anywhere and in their preferred language.
Personalize end-user experience
Core capabilities of SX ensure better governance of the right to consume services based on user's role and entitlement. It also helps ease approvals, thereby reducing the time to fulfilment.
The SX Impact | Improving efficiency and productivity
50 %
IMPROVEMENT IN USER EFFICIENCY
30 %
REDUCTION IN HARDWARE COSTS
1 MN
SERVICE REQUESTS CLOSED ANNUALLY
The SX Innovation | Offering a mobile-first user experience
The SX mobile app provides users with intuitive service search, ordering and tracking ease, and an elevated service experience.
The app is designed to help employees become productive from anywhere by providing quick access to all IT and non-IT services needed to excel at work.
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