DRYiCE SXTM

Accelerating service delivery by seamlessly aggregating catalogs to create a single system of engagement

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Value delivered by SX

DRYiCE SX (SX) accelerates service delivery and unlocks consumer experience by allowing business users to intuitively search and order services from a single system of engagement, where service catalogs from both internal and external service providers are aggregated.
In SX, entitlement by default governs the user’s right to consume service as opposed to approval-based systems. Service creators are provided with the capability to create self-serviceable actions while publishing content, which enables the user to self-service their needs during service consumption.
SX seamlessly orchestrates different consumable service components across different service originators for automated fulfillment. The catalog content itself is used to route the fulfillment of relevant supply chain roles.

KEY BENEFITS

Unlocking e-commerce like consumer experience in the digital workplace

Configurability to set up service accessibility across groups, departments, roles on the basis of entitlements

Rapid deployment of services, improved time to market, and reduction in service delivery cost

Increased enterprise-user efficiency with self-service capability

Faster consumer adoption

Self-service enablement and automated fulfillment routing results in upto 50% improvement in user efficiency and operational model

Flexible “as-a-service” delivery model allowing the business to scale operations on-demand

KEY FEATURES

  • Single comprehensive service catalog for all kinds of enterprise services

  • Aggregating catalogs from internal and external service providers

  • Perpetual service visibility and subscription lifecycle management

  • Service order routing and fulfilment orchestration

  • Knowledge management through published knowledge articles for services and community assistance

  • Entitlement-based service consumption

  • Multilingual capabilities catering to globally distributed workforce

RESOURCES

Case study

DRYiCE SX enabled client to increase user efficiency by 50% and saving on hardware cost by 30%

Video

DRYiCE SX : Replicate the successful model of e-commerce in enterprise IT

Brochure

DRYiCE SX

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