What is a Runbook?

A Runbook is a compilation of routine steps, based on Standard Operating Procedure (SOP), available in a machine executable format, used to enable automation of workflows for achieving a defined objective.

What is DRYiCE iAutomate?

DRYiCE iAutomate is an Intelligent Runbook Automation product. It leverages Artificial Intelligence (AI), ML and NLP capabilities for simplifying and automating Incident, Service Request, and Change Request lifecycle management. It also provides AI driven knowledge recommendation and search capabilities, thereby reducing the Mean Time to Resolve (MTTR) for issues.

What is Runbook Automation?

Runbook Automation is the ability to define, design, build, orchestrate, manage, execute, and report workflows that support IT systems and operational processes. The objective is to simplify and automate repetitive tasks in your IT environment, thereby reducing human intervention, minimizing human errors, and achieving higher levels of productivity.

What is a Virtual Assistant and what does it do?

A Virtual Assistant (VA) is a software agent that assists a user based on commands or questions. These commands can be in terms of fetching required information, orchestrating a task, guiding the user, and essentially executing tasks on their behalf.

How do Virtual Assistants work?

Virtual Assistants leverage NLP to converse with the user. Based on the interaction they assist the user with their query.

Are virtual assistants AI-driven?

By the virtue of being a Virtual Assistant, they should leverage AI. However there are solutions and chatbots available which are rule based.

What is an intelligent Virtual Assistant?

A Virtual Assistant which leverages Machine Learning (ML) and Natural Language Processing (NLP) can be referred to as an Intelligent Virtual Assistant.

What is the difference between a Virtual Assistant and a Chatbot?

Chatbot and Virtual Assistants are often used interchangeably. The difference lies in terms of their capabilities, Chatbots typically are suitable for single purpose tasks and function within a defined area. Virtual Assistants on the other hand learn while they converse with the user and allow sophisticated application.

What is regulatory compliance?

Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business processes

What is the difference between natural language and artificial language?

A natural language is a human language such as English while an artificial language is a constructed language based on formal logic.

How does a speech recognition system/software works?

Speech recognition software can analyze the sounds you make by filtering what you say, digitizing it to a format it can “read”, and then analyzing it for meaning.

What are the benefits of using process management system?

1. Quicker impact assessment and faster response
2. Increased resilience and minimized risk
3. Clear dependencies and ownership 

What is process management?

Process Management refers to aligning processes with an organization’s strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.

What is autonomic computing?

Autonomic computing refers to the self-managing characteristics of distributed computing resources, adapting to unpredictable changes while hiding intrinsic complexity to operators and users.

What are the features of process mapping software?

Some of the key features of process mapping software:

1. Flow Designer
2. Business Schedule
3. Real-time performance tracking
4. Operational Reporting
5. Anomaly Detection
6. Dash boarding
7. Impact drilldown
8. Service Intelligence

How is Virtual Assistant useful?

A virtual assistant can be configured to perform repetitive tasks based on commands and questions.

What does RBA means?

Runbook Automation (RBA) is the ability to define, build, orchestrate, manage, and report on workflows that support IT system and operational processes.

What does CMP stands for?

CMP is a cloud management platform that enables users to manage the lifecycle of multi-cloud environments.

What is NLP in machine learning?

Natural Language Processing (NLP) is a field of Machine Learning pertains to the interaction between computers and human languages. Computer systems run NLP algorithms to process and analyze large amounts of natural language data.