KEY BENEFITS
Reduce costs
Handle the influx of user queries and concurrent users to reduce up to 30% of service desk costs
Mitigate risks
Reduce the risk of customer attrition due to poor customer experience, risk of overdependence on Subject Matter Expert (SME), and the risk of Service Level Agreement (SLA) breaches. Improve CSAT by upto 90% and SLA adherence upto 30% through a conversational experience
Drive efficiency
Automate routine customer questions and focus on higher-value interactions with First Call Resolution (FCR) improvement up to 30%
Rapid implementation
Rapid implementation in customer environment powered by Out-of-the-Box (OTB) integration adapters and content packs

KEY FEATURES
-
Context switching
Multi-level context switching for seamless conversational experience
-
On-demand scalability
SaaS availability for providers to create multiple customer instances
-
Omnichannel
Omnichannel capability through various OTB communication channel adapters
-
OTB integrations
OTB third party integration adapters with ITSM/ERP/RPA and CRM providers
-
Multilingual
Multilingual abilities to converse with users in their native language
-
Enterprise-grade security
Industry standard security mechanism and protocols available
-
Flexible billing
OTB billing templates with customization capabilities
-
OTB content packs
OTB multi-domain conversation packs
-
Product consoles
GUI-driven consoles for product maintenance, administration, and training
2.1 Mn.
Active Users
3,000
Active Use cases