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Value of Lucy
DRYiCE Lucy is an AI powered cognitive assistant, automated to communicate in human voice or chat.
Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a cognitive console for enabling powerful integrations.
Key Benefits
Platform agnostic
Reduces mean time to resolution
100% response consistency
Quick issue resolution
Anytime accessibility
Key Features
Natural language processing (NLP) engine agnostic
OTB third party integration
Enterprise grade security
On demand scalability
Context switching
Flexible billing
Omni channel
Resources
Case Study
DRYiCE Lucy enhanced user experience and created an efficient information retrieval engine for a Finnish industrial machinery company
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