DRYiCE Lucy
Cognitive Virtual
Assistant
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Value of Lucy
DRYiCE Lucy an AI powered cognitive assistant, automated to communicate in human voice or chat.
Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a Cognitive Console for enabling powerful integrations.
Value of Lucy
DRYiCE Lucy an AI powered cognitive assistant, automated to communicate in human voice or chat.
Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a Cognitive Console for enabling powerful integrations.
Key Benefits
Designed to Mimic Humans
Comprehensive Platform for Cognitive Agents Providing Expert Assistance
Technology Agnostic
Reduces Wait Time
100% Response Consistency
Improve Through Experience
Unified Experience for all Stakeholders
Key Features
Natural Language Processing (NLP) Engine Agnostic
OOB Integration and Use Cases
Omni Channel
Continuous Learning
Rule Engine
Deployment Model Flexibility
Resources
Get Answers to your Problems
Limited availability and number of support resources cause high wait time
Multiple systems and applications to get the simplest routine work done drains time and efficiency
Language inconsistency in a global business scenario leaves users dissatisfied
Routing through a complicate and information-heavy system, to fetch the required knowledge wastes time and effort
Absence or high cost of 24X7 help/support system
Inconsistent responses to same or similar end user queries based on support executives’ understanding
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