DRYiCE Lucy

Cognitive Virtual Assistant

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Value of Lucy

DRYiCE Lucy an AI powered cognitive assistant, automated to communicate in human voice or chat.
Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a Cognitive Console for enabling powerful integrations.

A Leading Fortune 500 CPG Organization

Transforms IT Operations Through Cognitive Capabilities

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THE BOOK OF IMPACT

AI Foundation for the Digital Enterprise

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Key Benefits

Designed to Mimic Humans

Designed to Mimic Humans

Comprehensive Platform for Cognitive Agents Providing Expert Assistance

Comprehensive Platform for Cognitive Agents Providing Expert Assistance

Technology Agnostic

Technology Agnostic

Reduces Wait Time

Reduces Wait Time

100% Response Consistency

100% Response Consistency

Improve Through Experience

Improve Through Experience

Unified Experience for all Stakeholders

Unified Experience for all Stakeholders

Key Features

Natural Language Processing (NLP) Engine Agnostic

OOB Integration and Use Cases

Omni Channel

Continuous Learning

Rule Engine

Deployment Model Flexibility

Resources

Case Study

Transforms IT Operations Through Cognitive Capabilities

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DRYiCE Lucy Introduction Video

COMING SOON

COMING SOON

COMING SOON

Brochure

DRYiCE Lucy, a Cognitive Virtual Agent for Next-Gen Operations

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Get Answers to your Problems

Limited availability and number of support resources cause high wait time

Multiple systems and applications to get the simplest routine work done drains time and efficiency

Language inconsistency in a global business scenario leaves users dissatisfied

Routing through a complicate and information-heavy system, to fetch the required knowledge wastes time and effort

Absence or high cost of 24X7 help/support system

Inconsistent responses to same or similar end user queries based on support executives’ understanding
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