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Declining user experience and overburdened service desk?
Humanize end-user experience with conversational intelligence
User expectations are perpetually growing, but the resources to meet them are limited. The various challenges around delivering world-class end user experience include:
- Limited availability of support resources
- Complex systems and applications
- Linguistic limitations
- Rising cost of round-the-clock service support
- Inconsistent response to user queries
In DRYiCE Lucy, you have a conversational artificial intelligence (AI) platform and a digital colleague that makes multi-turn conversations and offers superlative user experience.
The Lucy Advantage | Building a conversational enterprise
Deploy an intelligent colleague
Lucy’s advanced natural language processing (NLP) capabilities and out-of-the-box use case library allow users to engage in natural and intuitive conversations, resulting in an enhanced user experience.
Go beyond user queries
Lucy does more than just answer user queries; it ably fulfills end-user tasks via one-click enterprise connectors. This smart healing aspect enables problem remediation without raising tickets. Lucy mines internal data sources to supply relevant information and resolve user queries, rendering service desk conversations unnecessary.
Leverage multilingual and omnichannel capabilities
Combine the advantage of Lucy’s multilingual capabilities to converse with users in their native languages on their chosen collaboration platforms (MS Teams, web, and more).
Learns from experience
Lucy is an intelligent assistant that evolves as it learns and gets trained in a supervised manner.
Improve decision making
Lucy’s reporting module provides advanced analytics-driven insights and recommendations to quickly identify and address customer pain points.
The Lucy Impact | Expediting resolution at reduced costs
30 %
IMPROVEMENT IN TICKET DEFLECTION
80 %
IMPROVEMENT IN CSAT
2.1 Mn
ACTIVE USERS
3000 +
ACTIVE USE CASES
Will your investments yield desired results?
Find out now!
Calculate your savings with Lucy ROI calculator Here>>>The Lucy Framework | Your cognitive colleague
Lucy is built on a holistic conversation framework and is strengthened by four distinct pillars making it a state-of-art cognitive colleague.
COGNITIVE CONSOLE
GUI based console to manage, curate, train & maintain DRYiCE Lucy
INTEGRATION ECOSYSTEM
Enterprise Connectors enabling single-click deployment
GLOBAL ADMIN CONSOLE
GUI based console to manage product tenets, billing, channels & requests
OTB CONTENT PACK
Repository of Use cases across business functions and domains
RESOURCES
Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.
Analyst Report
Leader in SPARK Matrix™: Virtual Customer Assistants, 2022®
Brochure
A cognitive virtual assistant
Case study
DRYiCE Lucy enhanced user experience and created an efficient information retrieval engine for a Finnish industrial machinery company
Transforming the Digital Workplace at Mondelez International: An exclusive case study by IDC featuring DRYiCE Lucy and DRYiCE OptiBot
DRYiCE Lucy enables superior customer satisfaction for an FMCG Giant
Video
DRYiCE Lucy offers unbound support, and delivers human like responses to all enterprise requests