DRYiCE Lucy

AI-enabled cognitive virtual assistant

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Declining user experience and overburdened service desk?

Humanize end-user experience with conversational intelligence

User expectations are perpetually growing, but the resources to meet them are limited. The various challenges around delivering world-class end user experience include:

  • Limited availability of support resources
  • Complex systems and applications
  • Linguistic limitations
  • Rising cost of round-the-clock service support
  • Inconsistent response to user queries

In DRYiCE Lucy, you have a conversational artificial intelligence (AI) platform and a digital colleague that makes multi-turn conversations and offers superlative user experience.

The Lucy Advantage | Building a conversational enterprise

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Deploy an intelligent colleague

Lucy’s advanced natural language processing (NLP) capabilities and out-of-the-box use case library allow users to engage in natural and intuitive conversations, resulting in an enhanced user experience.

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Go beyond user queries

Lucy does more than just answer user queries; it ably fulfills end-user tasks via one-click enterprise connectors. This smart healing aspect enables problem remediation without raising tickets. Lucy mines internal data sources to supply relevant information and resolve user queries, rendering service desk conversations unnecessary.

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Leverage multilingual and omnichannel capabilities

Combine the advantage of Lucy’s multilingual capabilities to converse with users in their native languages on their chosen collaboration platforms (MS Teams, web, and more).

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Learns from experience

Lucy is an intelligent assistant that evolves as it learns and requires no additional training. Its intelligent auto-correction system delivers answers with highest historical customer satisfaction.

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Improve decision making

Lucy’s reporting module provides advanced analytics-driven insights and recommendations to quickly identify and address customer pain points.

The Lucy Impact | Expediting resolution at reduced costs

30 %

IMPROVEMENT IN TICKET DEFLECTION

80 %

IMPROVEMENT IN CSAT

2.1 Mn

ACTIVE USERS

3000 +

ACTIVE USE CASES

Will your investments yield desired results?

Find out now!

Calculate your savings with Lucy ROI calculator Here>>>

The Lucy Framework | Your cognitive colleague

Lucy is built on a holistic conversation framework and is strengthened by four distinct pillars making it a state-of-art cognitive colleague.

Lucy

COGNITIVE CONSOLE

GUI based console to manage, curate, train & maintain DRYiCE Lucy

INTEGRATION ECOSYSTEM

Enterprise Connectors enabling single-click deployment

GLOBAL ADMIN CONSOLE

GUI based console to manage product tenets, billing, channels & requests

OTB CONTENT PACK

Repository of Use cases across business functions and domains

RESOURCES

Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.

Brochure

A cognitive virtual assistant

Case study

Transforming the Digital Workplace at Mondelez International: An exclusive case study by IDC featuring DRYiCE Lucy and DRYiCE OptiBot

DRYiCE Lucy delivers 98% customer satisfaction rating for a FMCG company

DRYiCE Lucy enhanced user experience and created an efficient information retrieval engine for a Finnish industrial machinery company

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DRYiCE Lucy offers unbound support, and delivers human like responses to all enterprise requests