DRYiCE Lucy

Conversational AI platform for the enterprise

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Declining user experience and overburdened service desk?

Humanize end-user experience with an intelligent colleague.

User expectations are perpetually growing, but the resources to meet them are limited. The various challenges around delivering world-class end user experience include:

  • Low first call resolution​ with repetitive and slow follow-ups
  • Complex systems and applications for self-service with limited agility
  • Linguistic limitations
  • High operational costs​ due to 24x7 resource intensive
  • Inconsistent and unreliable response​ to user queries

In DRYiCE Lucy, you have a conversational artificial intelligence (AI) platform and a digital colleague that makes multi-turn conversations and offers superlative user experience.

The Lucy Advantage | Building a conversational enterprise

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Deploy an intelligent colleague

Lucy’s advanced natural language processing (NLP) capabilities and out-of-the-box use case library allow users to engage in natural and intuitive conversations, resulting in an enhanced user experience.

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Go beyond user queries

Lucy does more than just answer user queries; it ably fulfills end-user tasks via one-click enterprise connectors. This smart healing aspect enables problem remediation without raising tickets. Lucy mines internal data sources to supply relevant information and resolve user queries, rendering service desk conversations unnecessary.

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Leverage multilingual and omnichannel capabilities

Combine the advantage of Lucy’s multilingual capabilities to converse with users in their native languages on their chosen collaboration platforms (MS Teams, web, and more).

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Learns from experience

Lucy is an intelligent assistant that evolves as it learns and gets trained in a supervised manner.

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Improve decision making

Lucy’s reporting module provides advanced analytics-driven insights and recommendations to quickly identify and address customer pain points.

The Lucy Impact | Expediting resolution at reduced costs

30 %

IMPROVEMENT IN TICKET DEFLECTION

80 %

IMPROVEMENT IN CSAT

3 + Mn

ACTIVE USERS

5000 +

ACTIVE USE CASES

Will your investments yield desired results?

Find out now!

Calculate your savings with Lucy ROI calculator Here>>>

The Lucy Framework | Your cognitive colleague

Lucy is built on a holistic conversation framework and is strengthened by four distinct pillars making it a state-of-art cognitive colleague.

Lucy

COGNITIVE CONSOLE

GUI based console to manage, curate, train & maintain DRYiCE Lucy

INTEGRATION ECOSYSTEM

Enterprise Connectors enabling single-click deployment

GLOBAL ADMIN CONSOLE

GUI based console to manage product tenets, billing, channels & requests

OTB CONTENT PACK

Repository of Use cases across business functions and domains

RESOURCES

Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.

Analyst Report

Leader in SPARK Matrix™: Virtual Customer Assistants, 2022®

Brochure

A cognitive virtual assistant

Case study

DRYiCE Lucy enhanced user experience and created an efficient information retrieval engine for a Finnish industrial machinery company

Transforming the Digital Workplace at Mondelez International: An exclusive case study by IDC featuring DRYiCE Lucy and DRYiCE OptiBot

DRYiCE Lucy enables superior customer satisfaction for an FMCG Giant

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DRYiCE Lucy offers unbound support, and delivers human like responses to all enterprise requests