Lucy

Value delivered by Lucy

DRYiCE Lucy is an AI powered cognitive assistant, automated to communicate in human voice or chat. Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a cognitive console for enabling powerful integrations.

In the time of global pandemic caused by COVID-19, enterprises are currently focusing on seamless transitioning of operations, with employees working remotely. Operations are now more digitally enabled than ever before. However, this has had a telling impact on the end-users who now have more questions than ever before. AI-driven automation is the answer and a faster time-to-value is the key to seamless operational maneuvering during this time of inordinate uncertainties.

With DRYiCE Lucy, enterprises can:

• Handle the influx of user queries and concurrent users reducing service desk costs up to 30%

• Eliminate re-skilling costs as DRYiCE Lucy is trained on a variety of business use cases across industry domains

• Enable omni channel capabilities to bring down the cost of streamlining and standardizing various channels individually

• Ensure high service availability and rule out the risk of declining CSAT index

• Facilitate the ability to handle influx of varying concurrent issues, improving SLA adherence up to 30%, thus reducing the risk of SLA breaches and resulting incidents

• Improve adherence to enterprise-grade security parameters to ensure secured conversations and mitigate data privacy risks and data breaches

• Enable automated response to routine customer queries and focus on higher-value interactions and deliver 30% in first-call-resolution

• Pro-actively communicate through ‘Push Notifications’ and ‘Announcements’ ensuring enhanced customer experience and improved CSAT by 90-95%