DRYiCE Connect

Integrate | Orchestrate | Simplify


Multi-supplier ecosystem leading to multiplicity of problems?

When an enterprise has to deal with several suppliers, each with its own Service Management processes and platforms, its day-to-day operations, decision making, contract and service management, and customer satisfaction can take a bit hit.

Most common challenges that arise from a multi-sourcing delivery model are:

  • Lack of end-to-end visibility and holistic governance
  • Absence of seamless ticket hand-off between suppliers
  • Expensive and difficult to maintain e-bonding between multiple ITSM platforms
  • Long and complex vendor onboarding / off boarding cycles
  • Conflicting SLA and other performance data between enterprise and supplier ITSM platforms

With DRYiCE Connect, a cloud-based integration platform, enterprises can have a scalable, highly secure, and faster way to integrate operations across multiple toolsets that ensures effective modern digital governance, orchestrates processes across customer and supplier ITSM systems by providing a single source of truth for all Service Management records and manages the overall responsiveness of a multi-supplier environment.

The Connect Advantage | A single source of truth that unlocks a wide range of benefits


Achieve accelerated onboarding of suppliers with plug and play connectors

DRYiCE Connect integration hub comes with prebuilt connectors for industry standard tools, thereby reducing deployment time by 50%.


Bring in complete transparency and traceability in service management

The SIAM control framework of DRYiCE Connect provides normalized and unified system of record that provides real time status update across multiple supplier systems in IT supply chain.


Effectively manage suppliers with reduced management cost

DRYiCE Connect provides digital SIAM governance that enables analysis, review and reporting of supplier performance with real time reports against the service levels and operational levels.


Improve productivity of organization

Automated process orchestration driven collaboration between the customer and suppliers’ systems enhances operational productivity up to 50%


Enable data-driven decision making

DRYiCE Connect SIAM engagement portal coupled with inbuilt analytical system and customizable dashboards and smart widgets provides single pan of glance for effective decision making.

The Connect Impact

50 % Lesser

Operational Cost

15 % Higher

Customer Satisfaction

70 % Faster

Supplier Onboarding

27 % Faster

Mean Time to Resolve

The Connect Innovation | Transforming the ecosystem with seamless integration



SIAM best practices

Experience from a large number of SIAM implementations and best practices matured over the years built into DRYiCE Connect



Process orchestration

Reference process model that orchestrates ITSM processes across customer and supplier



Time to value

Accelerated supplier on/off boarding, quick implementation and bots-driven process orchestration leading to faster value realization



End-to-end visibility

Real time updates of service management records from customer and supplier ITSM systems leading intuitive reports and dashboards




Prebuilt adapters for industry standard ITSM systems, SLA/OLA framework and prebuilt library of performance reports and dashboards



Single source of record

System of record created by unification and normalization of data replicated from the IT ecosystem




DRYiCE Connect