DRYiCE iAutomate

AI-powered runbook automation


Value delivered by iAutomate

DRYiCE iAutomate is an intelligent runbook automation product which brings Artificial Intelligence (AI) and collaboration as key features into the automation domain. iAutomate delivers the power of AI, Machine Learning (ML), and Natural Language Processing (NLP) through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 1500 configurable and reusable runbooks.

Armed with intelligent automation capability, DRYiCE iAutomate will intelligently evaluate ticket data from IT Service Management (ITSM) platform to identify potential automation candidates. It then configures and customizes runbooks for identified automation candidates. Human agents can then leverage DRYiCE iAutomate to resolve user issues in tandem with the existing ITSM platform. Over time, DRYiCE iAutomate learns from the human actions and jumps to full auto mode where it resolves user issues autonomously without any human intervention.

Intelligent automation powered by DRYiCE iAutomate can make a tremendous impact in an enterprise adjusting to the New Normal:

  • Expedite identification of automation scope

    With DRYiCE iAutomate, the business case for intelligent automation can be built even before implementation at no extra cost, delivering results in a few hours rather than a few days. With DRYiCE iAutomate, enterprises avoid the risk of losing out on high-value automation candidates.

  • Automate to reduce human errors and mitigate risk

    Automated resolutions delivered by DRYiCE iAutomate can reduce manual efforts by 30% to 60% and save up to 80,000 hours annually for customers while eliminating human errors and standardizing resolution process.

  • Zero-touch automation with significant cost savings and high ROI

    Enterprises can reduce up to 30% of service-desk related costs with zero-touch automation delivered by DRYiCE iAutomate, enabling resources to focus on innovation and high-value tasks. It also delivers improved SLA adherence and immediate jump in CSAT by improving MTTR, system availability, and performance.

  • Enables rapid implementation in an enterprise environment

    DRYiCE iAutomate reduces human efforts and cost associated with developing and implementing automation from scratch with its ready repository of more than 1500 runbooks.

  • Implement knowledge assistance

    DRYiCE iAutomate can create a unified knowledge base by integrating multiple enterprise data sources and enabling one-touch access to knowledge and proactive recommendations that can improve MTTR.

Although the pandemic has put a momentary break on the global economy, it hasn’t stopped operations entirely. In fact, nothing will go back to normal as we know it. Instead, the learnings from this event will create a New Normal, and the modified ways-of-working will rely on resilience and increased adoption of technology. Intelligent automation will emerge as a key driver of operations and will further add to enterprise capabilities.


Drive efficiency

Automate redundant tasks and reduce manual efforts by 30% to 60% enabling employees to focus on more innovative activities. Improve customer satisfaction with quicker resolution by up to 50%

Reduce cost

Unlock quick and high ROI with up to 30% reduction in service desk costs

Mitigate risks

Avoid operational risks, reduce escalations, avoid critical outages, and boost SLA compliance by up to 20%. Achieve up to 85% reduction in MTTR

Rapid time-to-value

Quick implementation in 6 to 8 weeks and zero-touch automation state in 4 to 5 months (conditions apply) by leveraging more than 1500 reusable and configurable runbooks out of the box


  • Machine Learning and NLP-enabled

    Leverage NLP to understand and analyze the context of the issue, recommend the most relevant solution from its repository, and automatically trigger it for remediation

  • Automation diversity

    Supports various automations – Incidents, service requests tasks, change requests tasks, events driven remediation, scheduled executions, ad-hoc executions, and many more

  • OOB runbook repository

    More than 1500 reusable and configurable runbooks are available out-of-the-box. Non-existent automated workflows can be created on the fly

  • Knowledge assistance

    Aggregates knowledge from multiple enterprise sources, internal and external and builds a unified knowledge base that can provide proactive knowledge assistance to human agents for quicker resolution

  • Real-time updates

    Tracking the actions performed by automations on target end-points in real time, leverage that data for auditing, governance, and for future knowledge recommendation and proactive mail notifications to detect stopped / paused jobs for better visibility and troubleshooting

  • Self-Service driven Identification of Automation Candidates

    Analyse ticket data intelligently from IT Service Management platform to identify possible candidates for automation

  • Dashboard

    Capture metrics for your automations and track platform efficiency

  • Enterprise-grade security

    Ensure security of your closed loop automations through various mechanisms

1.2 Mn.

Incidents resolved



DRYiCE iAutomate

Case study

DRYiCE iAutomate reduced manual resolution time by 50% for a Fortune 500 medical technology company

DRYiCE iAutomate enables end-to-end automation for an American Fortune 100 Pharmaceuticals company


Automate end-to-end incident resolution and enable zero-touch Automation with DRYiCE iAutomate


Ask Lucy!