The growing awareness and desire of global enterprises to Digitally Transform into a Next Gen organization mandates that IT be more agile and lead the transformation to be “Digitally Ready.”
While enterprises are increasingly focusing on Automation, AI, IoT and Blockchain to be the flag-bearer of their transformation journey, it is imperative that there is an equal, if not more, focus on strengthening IT Service Management. An effective ITSM and ESM solution provides enterprises with a structure which can support the evolution that Next Gen technologies make in the IT constitution.
With the same focus, DRYiCE has developed its premier ITSM product – DRYiCE Gold BluePrint, which has multiple elements, from service support transactions to service portfolio and catalog. The service management software at its core consists of middle-ware and interfaces that facilitate communication among the databases and the entire system. Additionally, GBP is the process ecosystem of HCL best practices, optimizing a group of service management processes in the operating environment. This, coupled with the Cherwell platform, provides a powerful tool to manage enterprise IT services.
Along with DRYiCE Gold BluePrint, we have showcased three other premier DRYiCE products at the Cherwell Clear 2020:
- DRYiCE iAutomate, an intelligent IT runbook automation product which extensively uses proprietary NLP algorithms and knowledge analysis in conjunction with almost all orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a large ready-made repository of run-books as well as creating automated run-books on the fly.
- DRYiCE MyCloud, a hybrid multi-Cloud life-cycle management product empowers organizations to optimally govern, provision, monitor, and manage hybrid cloud infrastructure. It combines data exploration and data visualization to enable proactive analysis and actionable insights resulting in the continuous optimization of enterprise cloud environments across areas including cost, performance, security, and utilization.
- DRYiCE OptiBot, an employee enablement and workplace optimization software that pre-emptively resolves various common system and application issues through unassisted automation. OptiBot focuses on enhancing UX and making work life simpler while reducing the burden on IT. It minimizes calls to the IT Support function by pre-emptively resolving various commonly occurring system or application issues through unassisted automation.
- Bharat Bhargava
Senior Product Manager, DRYiCE by HCL Technologies
Breakout session-DRYiCE & Cherwell: A CLEAR choice to accelerate Business Success in the Digital Economy
- Vishnu Poddar
Product Manager, DRYiCE by HCL Technologies