Looking to optimize workplace and improve employee experience?
Here is an employee enablement product
Today’s highly digitized and fragmented business paradigm is constantly testing the efficiency of both workforces and workplaces. It is also increasing the burden on IT. Some of the challenges include:
- Decreasing employee productivity
- Rising service desk tickets
- Inability to monitor end-user devices
- Frequent system failures
- Highly complex nature of work environment
DRYiCE OptiBot, a workplace optimization and end-user enablement product addresses these issues preemptively and swiftly through unassisted automation. With its unique feature, Sense Heal, OptiBot identifies and resolves commonly occurring system and application issues. It also automates device maintenance and diagnosis.
The OptiBot Advantage | Empower end users and reduce IT burden
Resolve end-user problems without helpdesk intervention
OptiBot empowers employees to resolve commonly occurring system and application issues without raising help desk tickets. By helping them fix issues themselves with knowledge articles and videos, OptiBot reduces downtime and increases productivity.
Troubleshoot issues instantly
OptiBot has unassisted, self-heal remediation capabilities that help you improve the end user digital experience by reducing the number of incidents considerably.
One-stop IT solution
OptiBot has a smart framework with a targeted behavior change management program that caters to all IT needs of your employees.
Quick time to value
With the help of more than 200 available out-of-the-box automations, enjoy quick implementation of OptiBot, resulting in reduced need for ticket creations and faster time to value. OptiBot’s unique product adoption framework, Behavior Change Management Program (BCMP), helps you realize the optimal product benefits in your enterprise.
Streamline IT operations
OptiBot offers you a range of IT features, including auto-ticketing integration ITSM, chat-enabled IT support, alert broadcasts, enterprise-wide application store, and monitoring device compliance.
The OptiBot Impact | Strengthen your enterprise IT
INCREASE IN AUTOMATED REMEDIATION
PRODUCTIVITY HOURS SAVED ANNUALLY
INCREASE IN CSAT
REDUCTION IN MANUAL INTERVENTION
OUT-OF-THE-BOX USE CASES
REDUCTION IN SUPPORT STAFF
Will your investments yield desired results?
Find Out for Yourself!Calculate your savings with OptiBot ROI calculator here >>
The OptiBot Framework | Influence user behavior
OptiBot is a dynamic product that bases its offerings on a highly-intelligent modular process, with four distinct stations providing you end-to-end automation for your enterprise IT needs.
Automated routine device maintenance
Chat as a non-intrusive support channel
Helps end-users self-reset passwords remotely
Offers end-users a knowledge base on self-help portal