HCL recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM/ITSM - System Integrators for ServiceNow Product, USA 2020

As a ServiceNow Elite partner for about 10 years, we have been servicing global clients with a dedicated pool of ServiceNow certified professionals. Based on self-developed DRYiCE Gold Blueprint for ServiceNow, that encompasses the process ecosystem of HCL’s best practice processes allowing us to deliver full-scale Service Integration and Management (SIAM) solutions. SIAM assessment, consultancy, and operations services are built on the three product-supported pillars of DRYiCE Gold BluePrint on ServiceNow, DRYiCE SX, and DRYiCE Unito. Together with strong project experience and strong references, we ensure high client satisfaction.


  • Clear Enterprise Service Management (ESM) architecture with strong ServiceNow integration
  • Broad offering beyond IT
  • Extensive tool portfolio with strong integration capabilities
  • Aligned services for diverse maturities

Owing to our strengths in the SIAM and IT Service Management (ITSM) domain, HCL has been rated as a leader in the recent report on System Integrators for ServiceNow products by ISG in USA.


To know more, download the report here.



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