HCL recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM/ITSM - Service Operation and Delivery, USA 2020

By combining dedicated Service Integration and Management (SIAM) trained professionals around the globe with a self-developed product, DRYiCE Gold Blueprint for ServiceNow, HCL’s best practices enable us to deliver full-scale SIAM solutions. Our SIAM assessment, consultancy, and operations services are built on three product-supported pillars, namely, DRYiCE Gold BluePrint for ServiceNow, DRYiCE SX, and DRYiCE Unito. Together with these, strong project experience leads to strong reference cases and high client satisfaction.


  • Clear SIAM architecture
  • Dedicated SIAM practice using modern technologies extensively
  • Extensive tool portfolio with strong integration capabilities
  • Aligned services for diverse maturities

Owing to our strengths in the SIAM and IT Service Management (ITSM) domain, HCL has been rated as a leader in the recent report on Service Operation and Delivery by ISG in USA.


To know more, download the report here.


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