HCL recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM/ITSM - Service Operation and Delivery, Germany 2020

DRYiCE Gold Blueprint for ServiceNow encompasses the process ecosystem of HCL’s best practices. Our Service Integration and Management (SIAM) offering uses modern technologies to deliver out-of-the-box AI-powered products and platforms. Architecturally, it has three key components: HCL Service Integration Bus provides real-time bidirectional integration for on premise and cloud installations, orchestration of various services and IT providers are executed by DRYiCE SX, and HCL SIAM hub completes the architecture by connecting IT consumers with the goods and services that they need. A full range of services from SIAM operations via assessment to consulting and implementation completes our offering. Service operations are supported through DRYiCE products, like DRYiCE iAutomate, DRYiCE iControl, which deliver highly automated and intelligent solutions.


  • Clear and profound strategy
  • A strong dedication to SIAM
  • Broad tool portfolio and strong integration capabilities
  • Well-aligned approach to implementation

Owing to our strengths in the SIAM and IT Service Management (ITSM) domain, HCL has been rated as a leader in the recent report on Service Operation and Delivery by ISG in Germany.


To know more, download the report here.


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