- Analyst Report
- HCL has been recognized as a L...
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM/ITSM - System Integrators for ServiceNow Product, Germany 2020
As a ServiceNow Elite partner for around 10 years, we have a dedicated pool of ServiceNow certified professionals around the globe to address the needs of clients. The Gold Blueprint for ServiceNow encompasses the process ecosystem of our best practices, allowing it to deliver full-scale Service Integration and Management (SIAM) solutions. SIAM assessment, consultancy, and operations services build on the three product-supported pillows of DRYiCE Gold BluePrint on ServiceNow, DRYiCE SX, and DRYiCE Unito. We have a strong project experience, numerous reference cases, and a high Customer Satisfaction (CSAT) score. In Europe, we have helped a leading French multi-national company in lowering the error rate and Mean Time to Resolution (MTTR) of large volumes of tickets from incidents and change requests. With DRYiCE iAutomate, the client introduced and institutionalized a zero-touch incident resolution culture.
- Clear Enterprise Service Management (ESM) architecture with strong ServiceNow integration
- Broad offering beyond IT
- Extensive tool portfolio with strong integration capabilities
- Aligned services for diverse maturities
Owing to our strengths in the SIAM and IT Service Management (ITSM) domain, HCL has been rated as a leader in the recent report on System Integrators for ServiceNow Product by ISG in Germany.
To know more, download the report here.