The client is a leading global IT service provider operating in 41 countries across the globe. The organization offers products, solutions, services and IP built around digital, IoT, Cloud, Automation, AI, among others.
The client was grappling with multiple service catalog for both IT and non-IT services. The company required a comprehensive solution to aggregate diversified services from its suppliers to address every aspect of service integration and achieve the full range of business benefits.
We deployed DRYiCE SX that empowered the client to streamline its service operational model by aggregating diversified catalogs for various services from multiple suppliers. SX became a single-stop shop for enterprise users, facilitating request handling of any and all services, providing a unified experience. It helped business leaders in plugging the growing gap between user expectations and experiences by allowing enterprise suppliers and consumers to connect for business transactions in an XaaS (Everything as a Service) ecosystem.
SX comprises of six modules:
Service supply chain management
Service metering and billing
Service fulfilment and support
Portfolio and catalog management
Self-service consumer portal
Service availability and performance reviews
As a result of the deployment, the client experienced up to 50% improvement in user efficiency and 30% reduction in hardware costs. A rapid reduction in error-prone manual intervention was observed due to a reduction in service desk operations.
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