DRYiCE iAutomate

Reduced manual resolution time by 50% for a Fortune 500 medical technology company

The client, a major American medical technology company that manufactures and sells medical devices and instrument systems headquartered in New Jersey was struggling with the management of a complex, heterogeneous IT infrastructure and application landscape. In addition to it the customer satisfaction rate was continually falling due to long incident resolution cycle and low first-call resolution.

We deployed DRYiCE iAutomate that empowered the client to handle multiple technologies and manage different vendors efficiently. Additionally, end-to-end automation helped improve the accuracy rate of resolutions.

With DRYiCE iAutomate, the client experienced:

Improved Mean Time to Resolution (MTTR) by 50%
Over 20% reduction in change failure
Over 20% improvement in SLA adherence

Download the case study to read the complete customer journey.

DOWNLOAD

First Name

Last Name

Organization

I acknowledge that I am not a U.S. Federal Government employee or agency, nor am I submitting information with respect to or on behalf of one.

Why are we asking you this?

I wish to be contacted by a DRYiCE representative over phone

Yes

By providing your contact information and clicking 'submit', you authorize DRYiCE to store your contact details and contact you with information on case studies, whitepapers, events, webinars, newsletters, announcements and other relevant updates.