Hot topics for MSP’s in 2021 – Automation, SLA’s, and Knowledge Transfer

OVERVIEW

In today's environment, with increased demand for remote operations, automated remediation is more critical than ever. There are a current set of challenges with personnel being remote, and the problems get compounded exponentially. The ability to “tap the shoulder” or “conference room huddle”, while not always the most efficient, is no longer an option. DRYiCE's product iAutomate can help Managed Service Providers improve SLA performance and increase productivity through facilitated knowledge sharing and smart search. Join us on January 14th, 2PM EDT as we discuss the hot topics for MSP's in 2021!

In this webinar we will cover:

  • Increase operational efficiency by automating mundane tasks
  • Better triage and faster MTTR with remediation suggestions
  • Shift left and handle higher ticket volumes at lower levels of support
  • Improve availability and performance by removing human error
 
 

SESSION SPEAKERS

Raj jathar

- Raj Jathar

AVP Solution Engineering and Technical Sales, DRYiCE™ Software

Hot topics for MSP’s in 2021 – Automation, SLA’s, and Knowledge Transfer
Jan 14, 2021
Mike Fuson

- Mike Fuson

VP, Senior Solution Architect & Consultant, Excalibur Data Systems

Hot topics for MSP’s in 2021 – Automation, SLA’s, and Knowledge Transfer
Jan 14, 2021
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