The client is a Fortune 500 multi-national company with a revenue of USD 20 billion with an employee base of more than 90,000
The client was struggling with rise in SLA breaches and penalties due to absence of ITIL best practices and had no pro-active mechanism to predict and flag potential issues and critical incidents. They lacked the visibility into their IT ecosystem and absence of data analytics was causing inefficient business decisions. With DRYiCE MyXalytics client got the access to intuitive data visualization from multiple sources on a unified role based custom dashboard. It transformed client reporting and analytics landscape. This AI-powered solution used its predictive analytics and drill-down capability to deliver:
- Role based single pane view of all KPIs ensured informed decision making
- Resource utilization was optimized because of clear visibility
- 100% reduction in manual reporting effort
- Real time visibility and measurement of metrics
Download the case study to read the complete customer journey.