Our client, a US-based drugstore chain with over USD 24.6 million (2022) in revenue, was facing multiple
business challenges like highly complex OS upgrades, bulk configuration changes, slow network, and lack
of event correlation logic, which caused frequent network disruptions.
We leveraged the capabilities of DRYiCE NetBot to provide an experience of complete network automation with faster time-to-value with a focus on an efficient IT resolution lifecycle.
Our customer experienced significant results with NetBot, such as:
- 93% NetBot success rate
- 50% reduction in MTTR
- 3000+ number of tickets resolved
- 1000+ man-hours saved
- 100% zero defect OS upgrades
Download the case study to read the complete customer journey.