With DRYiCE iControl, a healthcare business process observability solution, Organizations can effectively track and trace their technical and business processes to proactively detect issues before they reach end-users – the Members and the Providers.
Business Process Observability, enabled by iControl, goes beyond the traditional monitoring to provide organizations with 24/7 real-time visibility, intelligent analytics, and a granular view into the Business Processes to ensure smooth operation of the organization’s critical business flows, hence improving the end-user satisfaction considerably. iControl is pre-configured with flows for critical business processes for both Payers and Providers, and these can be tailored to suit the customer's requirements. It regulates the health of business processes with IT data, predicts and analyzes the business impact of any modifications made to the process, and identifies the potential process optimization areas.

 

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