HCL recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM/ITSM - Service Design and Transition, USA 2020

As service design and transition need to connect business users with IT delivery, HCL’s dedicated Service Integration and Management (SIAM) practice, uses emerging technologies to address issues that may arise in this scenario. AI-powered products and platforms in their advanced marketplace connect SIAM users with underlying IT service delivery. SIAM Build, Operate, and Transfer (BOT) Service Management paired with extensive project experience allows us to adapt to the different maturity levels and requirements of its clients.


  • Clear strategy and structure
  • Strong reference list of U.S.-based clients
  • Broad tool portfolio and strong integration capabilities
  • We have a clear vision

Owing to our strengths in the SIAM and IT Service Management (ITSM) domain, HCL has been rated as a leader in the recent report on Service Design and Transition by ISG in USA.


To know more, download the report here.


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