DRYiCE SX R2.4 1909

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RELEASE DETAILS

Product Name DRYiCE SX
Version Number R2.4 1909
Release Month September , 2019
Release Period (if release was phased) July - September
Release Summary
Overview

This quarterly release note covers releases: 2.2, 2.3 and 2.4

New Features and Enhancements

This release contains the following enhancements:

  • Specify ordering work item type in Service Portfolio and Catalog Management(SPCM): Provision to define fulfilment request type for a service as either Service Request or Incident Request
  • Provide attachments post order submission on Self-Service Portal: Requester now has an option to provide attachments post order submission for reference of support provider
  • Role based approval in Fulfilment Module: Role based approval functionality to enable the submitter’s Reporting Manager to provide first level approval for service requests
  • Help Text in Provide Information section of Self-Service Portal: Service publishers now have the option to provide help text/ tooltip for questions defined in the Provide Information section
  • Multiline textbox Information Type in Service Portfolio and Catalog Management (SPCM): Introduction of Multiline textbox to capture response type. For e.g., Required for capturing delivery address
  • Banner based on application property on Self-Service Portal: Consumer Home Page Banner is now based on application property. For e.g. End user portal is named “Service Portal”, while the portal for support providers is called “Support Portal”
  • Group visibility in Provide Information section on Self-Service Portal: In the Provide Information page, if there is only one group/ category of questions, the group/category will not appear and will be expanded by default
  • Smart Search in Provide Information in Service Portfolio and Catalog Management (SPCM): Introduction of "Smart Search" field type in SPCM. Service provider can specify a user or location search field, under provide information section on Order Now page
  • New section to capture requestor details in Self-Service Portal: Introduction of new section on right side of Submit Now page to capture on-behalf and delivery location details. It will also capture cubical number of the user as per details in user profile.
  • Configuration based display on Self-Service Portal: Introduction of configuration based display and hide option:
    • Self Service Actions
    • Service Contacts
    • Externally Fulfilled
    • Shipment Based Order
    • Non-Shipment based Order
    • Cancel Request option
    • User Asset Details
  • Visibility of character limit in Request Support form under My Services on Self-Service  Portal: In My Services, the “Summary” and “Description” fields in Request Support Form now specifies the allowed character limit
  • Visibility of file format in Request Support form on Self-Service Portal: File attachment supported file formats will now be visible for information of users. The allowed file size has also been increased to 20MB
  • Configurable Quick View Bar in Self-Service Portal: Home page tabs in quick view bar, like Best Selling, My Favorites made configurable (to be visible or hidden). There is now a  provision to define sequence for the offerings to appear under featured section and option to hide/unhide the complete section
  • Warning message while leaving service request page on Self-Service Portal: On the click of 'Continue Shopping' button, a message will appear for the user to either continue with current task or cancel to discard the changes as filled in Provide Information section
  • My Teams chat window on the homepage on Self-Service Portal: External chat application link to My Teams configured on home page
  • Visibility of service request information provided under My Requests section of Self-Service Portal: My Request page now shows the information provided by the user while placing the request
  • Shopping Cart with request count on Self-Service Portal: Shopping Cart icon with a count to specify the number of items available in the cart now appears on top bar of the portal
  • Auto assignation of optional components in Fulfilment Module: Auto assignment of tickets can now be configured based on optional components as well
  • Warning message while leaving service request page on Self-Service Portal: On the click of the 'Continue Shopping' button, a message will appear for the user to either continue with the current task or cancel to discard the changes as filled in Provide Information section
About SX

DRYiCE SX™ accelerates service delivery by seamlessly aggregating catalogs creating single system of engagement.

Support

For product-related inquiries, please reach us at support.dryice.ai@hcl.com

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