DRYiCE iAutomate v6.3

DRYiCE iAutomate provides Intelligent Runbook Automation capabilities for automating the IT Operations resolution lifecycle, specifically for events, incidents, service request tasks and change request tasks. It leverages Machine Learning and Natural Language Process capabilities for understanding the most common/repetitive issues, recommends the most relevant solutions and even resolves them autonomously.

Release 6.3 focuses on various new features, integration adapters and runbook repository enhancements.

• New Features

  • New widget for showcasing the estimated SRE Toil calculation and reduction in the SaaS Ticket Analysis dashboard.

    

  • Runbook Tool-specific Ticket Analysis: Flexibility to select the runbook tool before proceeding with Ticket Analysis to get contextual automation percentage, basis the runbooks available for that specific tool in the repository.

    

  • New dashboard for tracking the Licensing and Utilization of iAutomate based on the number of Managed Virtual Servers / CIs

    

  • New Simplified UI for iAutomate with:

    • Options to Search the relevant menu.
    • Quick Access Menu options categorized basis the module
    • Option to mark the frequently used menus as Favourites.
    

  • Support for an Internal Secret Manager to store key credentials

    

  • Integration with DRYiCE SX – Incident Management module for fetching incidents for remediation through iAutomate.

    

  • Support for Runbook / Fixlet Creation through existing sources for PowerShell, Shell and Python scripts, supported by BigFix for remediation

    
• Enhancements:

  • Ticket Analysis Engine enhanced with addition and modification of 3000+ Runbooks mapped against Ansible Tower Runbook Tool. This will help in providing more accurate runbook recommendations during the Ticket analysis, specifically for Ansible Tower.

    

  • Flexibility to authenticate API users via LDAP, even though the primary authentication for that tenant / organziation is Form-Based

    

  • Standardization for connectivity to Database across all Python components, for efficient database connectivity.

  • Apache version upgraded from 2.4.23 to 2.2.5.

  • New version of APIs released for iAutomate. More information is also available in the API Guide.

  • Enhancement to iUnique service to include similar tickets across multiple clusters/buckets. This improves the Related Ticket feature with enriched recommendations.

  • Enhancement to iScript service to exclude/ignore the incorrect text/codes from the script body while parsing the Web URL for scraping content.

• UI/UX Enhancements:

  • Enhancement to Related Tickets by expanding the scope to include similar tickets from multiple buckets/clusters, to provide more enriched, accurate recommendations.

  • Flexibility to reset the Manage Runbook Screen to clear any added content before adding a new runbook.

    

  • UI enhancement to retain the context and product screen, and redirect the users to the same upon re-logging, post-session expiry.

  • Flexibility to define and set the default Dashboard widgets while assigning the same based on the user’s role.

    

  • Assisted Guidance for administrators with recommendations regarding the next step/menu item during the product configuration process

    

  • Support for activation of Dynamic Pagination controls only when the data to be rendered on the screen is beyond the page size.

    

  • Introduction of Date/Time picker for selecting the date range for fetching the user Activity logs.

    

  • Option to mark the Runbook Parameter as ReadOnly, while performing the Parameter Configuration

    
• Performance Enhancements:

  • Performance Improvement of iUnique (Ticket Clustering) service to improve the processing time as well as cluster quality of large datasets of more than 5 lacs tickets.

  • Enhancement to Recommendation Service for extracting domain words from Regex extraction of garbage alphanumeric data.

  • Enhancement to Recommendation Analysis to implement soft penalty and boosting of output runbooks

  • Enhancement to the Solr-based results through renormalization to improve the Search Results' relevance and quality on the Knowledge Search / Guide.

  • Enhancement to the Document Summarization thereby improving the quality of summarized content for Knowledge Articles

• Security Enhancement:

  • Implementation of New Encryption Algorithm to support AES GCM (CVE-2023-23347 | KB0106674)

• Fixed the issue of the Recommendation screen, where the Runbook Description is not in readable format while hovering the mouse over the 'i' icon.

  

• Standardization of “No Data Available” across all product screens.

• Fixed the issue related to the Password Expiration field which will only be visible in case of Form-based authentication.

  

• Modification in Ticket flow page by removing unnecessary search bar in case of no data available.

• Fixed the issue in the Analysis engine, where improper filtering was leading to the removal of correct domain words

• New Features and Enhancements
  • New Simplified Product UI
  • Feedback mechanism for Runbooks to improve the Ticket Analysis accuracy
  • New module for Network Device Troubleshooting
  • Runbook Chaining
  • Inclusion of Ansible Inside as the default orchestrator within iAutomate
• Integrations
  • Integration with DRYiCE SX for SR and CR Task remediation
  • Integration with SolarWinds ServiceDesk for incident remediation
  • Integration with iECE for Event-driven remediation
  • Support for Azure Vault and HashiCorp Vault for secret storage
• Runbook Packs

DRYiCE iAutomate is an intelligent runbook automation product that brings AI and collaboration as key features into the automation domain. iAutomate delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry-leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 3000+ configurable and reusable runbooks.

Differentiating features of iAutomate:

• Ingest, analyze ticket data, and identify ideal automation candidates automatically without manual effort

• Machine Learning and NLP Powered Recommendation and Remediation

• Zero-Touch Intelligent Automation without Human Intervention

• Automation Diversity supporting different kinds of automation – Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, and Ad hoc Tasks

• OOB Runbook Library containing 3000+ Automation runbooks

• One-click access to enterprise knowledge for quickly resolving issues

• Contextual Knowledge Assistance in the form of knowledge articles

• On-the-fly creation of automation runbooks / workflows

For product-related inquiries, please reach us at  dryice-pmg-autonomic@hcl.com