Value Delivered
DRYiCE SX with Service Management is a cloud-native service management system designed to manage the lifecycle of XaaS (Everything as a Service) delivery model by aggregating multiple catalogs to provide a single unified interface. It offers core ITSM processes while providing a single engagement platform for enterprise consumers to raise service and support requests, by aggregating catalogs for both IT and non-IT services. It enables teams within an organization to fulfill service requests, manage incidents, problems, and changes with closely coupled ITSM process lifecycle management.
Key Benefits
- IT aligned with business outcomes with closed coupled ITSM processes
- Faster time to value due to ready to use ITSM processes
- Unlocking e-commerce like consumer experience in the workplace
- Increased enterprise user efficiency with self-service capability
- Faster fulfillment and quicker response time with automated ticket routing to service provider or supporter
- Increased collaboration with the automatic assignation of tasks to multiple groups
- Rapid deployment of services and speed to market
- Full visibility into any process or service with dashboards and reports
Key Features
- End-to-end management of service support lifecycle
- Catalog aggregation from multiple sources
- Single end-user engagement platform for support and service requests
- Service order routing and automatic fulfillment orchestration
- Task engine for creating multiple tasks processed sequentially or parallelly against a ticket
- Automated service enhancements and fixes
Get Answers to your problems
- Lengthy and costly ITSM customizations
- Siloed processes lack business focus
- Multi-vendor catalog sprawl
- Service desk inefficiency due to manual workflows