DRYiCE SX™ with Service Management

Value Delivered

DRYiCE SX with Service Management is a cloud-native service management system designed to manage the lifecycle of XaaS (Everything as a Service) delivery model by aggregating multiple catalogs to provide a single unified interface. It offers core ITSM processes while providing a single engagement platform for enterprise consumers to raise service and support requests, by aggregating catalogs for both IT and non-IT services. It enables teams within an organization to fulfill service requests, manage incidents, problems, and changes with closely coupled ITSM process lifecycle management.

Key Benefits

  • IT aligned with business outcomes with closed coupled ITSM processes
  • Faster time to value due to ready to use ITSM processes
  • Unlocking e-commerce like consumer experience in the workplace
  • Increased enterprise user efficiency with self-service capability
  • Faster fulfillment and quicker response time with automated ticket routing to service provider or supporter
  • Increased collaboration with the automatic assignation of tasks to multiple groups    
  • Rapid deployment of services and speed to market
  • Full visibility into any process or service with dashboards and reports

Key Features

  • End-to-end management of service support lifecycle
  • Catalog aggregation from multiple sources
  • Single end-user engagement platform for support and service requests
  • Service order routing and automatic fulfillment orchestration
  • Task engine for creating multiple tasks processed sequentially or parallelly against a ticket  
  • Automated service enhancements and fixes

Get Answers to your problems

  • Lengthy and costly ITSM customizations
  • Siloed processes lack business focus
  • Multi-vendor catalog sprawl    
  • Service desk inefficiency due to manual workflows