OVERVIEW
Business teams need the correct data in-hand to serve customers faster and more efficiently. Today, they are dependent on vastly distributed and complex systems which do not provide real-time views with business context. Without business context it’s impossible to derive meaningful actionable insights in order to improve customer experience or fuel business growth. Rising cost complexities, interconnected systems and mounting regulatory pressures makes it imperative to know not just what went wrong, but why it went wrong in real-time. Simply looking at IT observability provides limited value to business operations teams. This session will focus on how to extend observability to support business operations.
SESSION SPEAKERS
- Ian Philips
Vice President, DRYiCE iControl
Observability Moves into the Business Operations Tier for Better End-to-End Control
- Maureen Fleming
Program VP, IDC