The order-to-cash(O2C) process covers all the steps from when a customer order is placed up until the business is paid. Those steps include order management and order fulfilment, through to credit management, then invoicing, and ultimately payment collection.
The order to cash is critical for CPG organizations, yet, when a failure occurs in the process, it is very hard to understand the real impact and the root cause. While IT is providing multiple tools to monitor the IT services, it is still failing to provide a cohesive real-time end-to-end visibility on O2C processes.
DRYiCE iControl delivers real-time end-to-end visibility across the entire business process covering your ERP and all associated systems. It enables a better understanding of your dependencies between process steps using AI and Machine learning to predict and avoid failures. It is a next-gen business flow intelligence product driven by observability, accelerating innovation, and enhancing customer experience across the Order-2-Cash process.
- Amaury Guinot
Regional Sales Director, DRYiCE Software
Quick byte on real-time business process observability
- Paul Donnelly
Group Manager, Pre-sales, DRYiCE Software