Digital First Healthcare: Re-Imagining the Customer Value Chain

March 9, 2021 | 9:00 AM PST | 12:00 PM EST

OVERVIEW

Healthcare business teams need the correct data in-hand to serve customers faster and more efficiently. Today, they are dependent on vastly distributed and complex systems which do not provide real-time views with business context. Without business context it’s impossible to derive meaningful actionable insights in order to improve customer experience or fuel business growth. Rising cost complexities, interconnected systems and mounting regulatory pressures makes it imperative to know not just what went wrong, but why it went wrong in real-time. Simply looking at IT observability provides limited value to business operations teams. This session will focus on how to extend observability to support business operations.

Key Topics:

  • Claims Processing Innovations
  • Modernized Healthcare
  • AI, Automation, and Digital Technology Solutions

SESSION SPEAKERS

Ian Philips

- Ian Philips

Vice President, DRYiCE iControl

Digital First Healthcare: Re-Imagining the Customer Value Chain
Mar 09, 2021 12:00 PM - 01:00 PM EST
Jayme Puu

- Jayme Puu

Senior Vice President, Internal Operations, HMSA

Digital First Healthcare: Re-Imagining the Customer Value Chain
Mar 09, 2021 12:00 PM - 01:00 PM EST
Matt Barlow

- Matt Barlow

Partner, Avasant

Digital First Healthcare: Re-Imagining the Customer Value Chain
Mar 09, 2021 12:00 PM - 01:00 PM EST
Steve Gerst

- Steve Gerst

Former President, Columbia/HCA & Distinguished Fellow, Avasant

Digital First Healthcare: Re-Imagining the Customer Value Chain
Mar 09, 2021 12:00 PM - 01:00 PM EST
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