DRYiCE Gold BluePrint is a product that provides pre-configured IT service management (ITSM) best practices on industry-leading service management platforms, including ServiceNow. It considers ServiceNow as a “platform” rather than a “solution” and provides customers with mature IT service management capability which is ready-to-deploy and ready-to-use at the click of a few buttons.
The ITSM best practice layer wrapped around the ServiceNow platform is based on HCL’s proprietary “Service Management Architecture” and includes proven operational methodologies, significantly enhanced functionality, tools, and utilities to deploy, maintain, and operate GBP all focused around improving the efficiency of IT support personnel and user experience. DRYiCE Gold BluePrint was first released in 2012 and since then it has evolved with several value-adding features and enhancements.
Download this Ebook to learn:
- Difference between a product and platform
- Background of DRYiCE Gold BluePrint
- Evolution of DRYiCE Gold BluePrint
- DRYiCE Gold BluePrint journey on ServiceNow