Client Background

The client is an American manufacturer & marketer of cosmetic & skincare products with employee strength of over 45000 and spread across 50+ countries

Key Benefits

  • Substantial reduction in orphan and ageing tickets within the first quarters of implementation
  • Ability to track SAP Transports within ServiceNow leading to better release coordination and improved visibility
  • Reduction in emergency changes from 60% to 25% within the first year of implementation
  • CMDB completeness and accuracy improved to 96% across managed (CI)
  • Improved supplier coordination resulting in better adherence to agreed OLAs and smooth operations


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