Client Background

A leading global manufacturer of rail transport equipment, systems, and infrastructure services with operations in 70 countries.

1. Accelerated timeframes while bringing down costs
2. Reduced incident backlog volume by 80% in 6 months; TAT (Turn Around Time) consistently below 2%
3. Facilitated faster process deployment, seamless onboarding of service providers, faster time to floor, and improved RoI


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