The client is an American multinational privately held manufacturer of household cleaning supplies and other consumer chemicals. It operates in over 70 countries with an employee strength of approximately 20000.
- Centralized Asset DB & CMDB linking each technical CI to Services
- Efficiently track service build & offerings requests to understand service consumption by the client
- Real time SLA measurement across multiple service providers at incidents and service request task level
- Efficient monitoring and execution of processes supported by eBonding with suppliers
Download the case study to read the complete customer journey.