DRYiCE Gold BluePrint has multiple elements, from service support transactions to service portfolio and catalog. The service management nervous system is at its core, consisting of middle-ware and interfaces that facilitate communication among the databases and the entire system. Additionally, DRYiCE Gold BluePrint is the process ecosystem of HCL best practices, involving a group of service management processes along with their operating environment.
DRYiCE Gold BluePrint can be readily consumed by our customers with following key features:
- Well defined ITSM data model and taxonomy
- Predefined policies and business rules that comply with HCL Gold Standards
- Customer independent process master data
- Detailed guidance to implement, operate, and manage process
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