DRYiCE Gold BluePrint (Gold BluePrint) is the ecosystem of HCL best practices, involving a group of service management processes and a state of the art operating environment. Gold BluePrint has proven capability in reducing unplanned costs and improving the service ticket routing accuracy. Deployment of Gold BluePrint also facilitates the implementation of ITSM governance functions and reduces the occurrence of incidents.
DRYiCE Gold BluePrint is available on leading ITSM platforms - ServiceNow and Cherwell.
Download platform-specific Data Sheets to know more.