The Procurement unit of a leading IT services firm conducting annual procurement amounting to $1Bn was struggling with low visibility and high amount of manual work in processing demand management orders. Due to a lack of a centralized Demand Management portal, the users found themselves caught in transactional, low value tasks which added to the time taken to fulfilment.
To resolve client's challenges DRYiCE SX was implemented as a Demand Management system. This system is an e-commerce style portal, which enabled the end users to streamline and orchestrate every transaction. SX became a single-stop shop for enterprise users, facilitating request handling of any and all services, providing a unified experience. It helped business leaders in plugging the growing gap between user expectations and experiences by allowing enterprise suppliers and consumers to connect for business transactions in an XaaS (Everything as a Service) ecosystem.
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