The client is an American multinational privately held manufacturer of household cleaning supplies and other consumer chemicals. It operates in over 70 countries with an employee strength of approximately 20000.


  • Centralized Asset DB & CMDB linking each technical CI to Services
  • Efficiently track service build & offerings requests to understand service consumption by the client
  • Real time SLA measurement across multiple service providers at incidents and service request task level
  • Efficient monitoring and execution of processes supported by eBonding with suppliers


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