A leading global manufacturer of rail transport equipment, systems, and infrastructure services with operations in 70 countries was struggling with an ineffective and disparate IT landscape. To optimize and modernize its IT ecosystem, the client chose DRYiCE Gold BluePrint on ServiceNow for its proven ability in managing, governing, and implementing IT services and operations.

They immediately experienced value-driven benefits, such as:

  • Accelerated time frames while bringing down business costs
  • Reduced incident backlog volume by 80% in six months
  • Hop count consistently below 2%
  • Enabled supplier integration, facilitating seamless collaboration, information exchange, and performance measurement


Download the case study to read the complete customer journey.


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