A F500 industrial automation and information technology company headquartered in America was facing significant hurdles in delivering satisfactory customer services. Among their many challenges were:

  • Distributed and diverse field workforce comprising of in-house and third-party agents
  • Additional cost and complexities of on boarding third party contractors
  • Underutilization of in-house resources
  • Non-standardized training of all agents
  • Decreasing CSAT levels

We deployed DRYiCE Field Service Management in the company for its demonstrated ability to effectively manage customers, dispatchers, and field agents from a centralized platform. With Field Service Management, they were able to:

  • Increase operational efficiency by 60%
  • Reduce workforce costs by optimally utilizing their existing on-roll and contractual workforce
  • Better process guidance to the technician using complete ticket detail or issue description


Download the case study to read the complete customer journey.


I wish to be contacted by a DRYiCE representative over phone
By providing your contact information and clicking 'submit', you authorize DRYiCE to store your contact details and contact you with information on case studies, whitepapers, events, webinars, newsletters, announcements and other relevant updates.