DRYiCE Gold BluePrint has multiple elements, from service support transactions to service portfolio and catalog. The service management nervous system is at its core, consisting of middle-ware and interfaces that facilitate communication among the databases and the entire system. Additionally, DRYiCE Gold BluePrint is the process ecosystem of HCL best practices, involving a group of service management processes along with their operating environment.

DRYiCE Gold BluePrint can be readily consumed by our customers with following key features:

  • Well defined ITSM data model and taxonomy
  • Predefined policies and business rules that comply with HCL Gold Standards
  • Customer independent process master data
  • Detailed guidance to implement, operate, and manage process

DRYiCE Gold BluePrint is available on leading ITSM platforms - ServiceNow and Cherwell. 

Download platform-specific brochures to know more.