With business and technology leaders prioritizing digital transformation that delivers superior customer experiences, cost optimization, improved service quality, and higher agility, Service Management is poised to extend its significant impact on enterprises.
However, radically changing operational models, technology enhancements, and proliferation of on-demand cloud services have put immense pressure on enterprises to accelerate service delivery and adopt consumer-centric paradigm.
DRYiCE experts at HCL identified a need to create ready-to-use ITSM processes that could help speed up implementation time and tackle budget overruns caused by frequent customizations, operational inefficiencies, and delayed service delivery. The idea was to create a dynamic shift in workplace user experience by delivering a consumer-like marketplace with a unified catalog of catalogs to access all products and services. So, we built GBP on SX to introduce customers into the world of true enterprise service management.
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