Businesses are finding it increasingly difficult to retain customer loyalty due to the growing gap between customer experience and expectations in field service.
The task of assigning work to the appropriate field agent is not managed efficiently due to a lack of information on agent location, skill-sets, and inventory positions, leading to an increase in cost and lower productivity.
In this digital age, field service is still waiting for a transformative digital intervention to provide an Uber-like experience in customer service. Customers require on-demand access and fulfilment of all service requests.
DRYiCE Field Service Management helps an organisation to bridge customer expectations and experience by managing their field service requests, agents, and resources optimally. It enhances the customer experience by bringing customer, dispatcher, and field agents on the same platform paving the path for a futuristic digital field service experience.
Download the brochure to know more.