GBP Trichy 2212

In Release Trichy 2212 of DRYiCE GBP on the ServiceNow platform, we have introduced new features in the Eagle-Eye, Bagheera, Market Vista and Patch Work Bench utility apps for improving user productivity and experience.

• The sorting options introduced in the ‘Need Action’ section will allow users to see the recurring checklist items in the ascending or descending order of their due dates. The flexibility to sort and display the checklist items chronologically will make it easier to prioritize and manage tasks.
• The flexibility to open a new report in the same tab under the ‘Dashboard’ functionality will help in enhancing user experience while reducing navigation. Earlier, the new report would open in a new tab, increasing navigation time to toggle between multiple tabs for users.

• The introduction of the ‘Guided Setup’ provides a step-by-step approach to configure the iLicense application easily. It leads to the effective usage of the application and helps in accelerating the usage of the application.
• The configuration of ‘Usage Optimization’ policy under the ‘Pro-Features’ section allows users to view the total count of license users without having to enable the ‘Dormant Policy’. This visibility can be controlled easily with the activation/deactivation of the Pro-License key, thus providing a better user experience.
• The introduction of the Pro-License key will enable the license management group to activate the key for accessing pro-level license management features such as ‘Dormant Days required’, ‘Auto Revocation policy’ and ‘Reallocation required’. Once these policies have been enabled on the iLicense application, the license management group will be able to exercise granular-level control over the usage of various licenses.
• The configuration of related lists on the Unrestricted User license record form allows the license management group to find all the custom associated roles and groups using the license. This provides visibility of all the custom roles, groups and applications associated with the licenses.
• The exclusion criteria for the dormant users list has been redefined with the configuration of exclusion scenarios. Once the criterion has been invoked for certain use cases based on operational requirements, the auto revocation policy will not become applicable to such users and roles even after the expiry of the inactivity period.The exclusion criteria will allow those users who are not required to log in daily such as VIP users or web service admins to carry on with their configured roles even on the expiry of the inactivity period.

• The introduction of the ‘Guided Setup’ will help in configuring the Bagheera application easily. It provides an organized step-by-step approach to configuration that helps in using the application effectively and makes the adoption easier.
• All Bagheera templates will now be downloadable in the .xls version. This will ensure that the template uploaded to Bagheera is compatible with the format needed for uploading data into Bagheera thus preventing any errors.

• The introduction of recommended fields in the CI Manager for listing the attributes for Server, Application Server, Cluster, Network and Database Instance Classes and their respective sub-classes will help in configuring the CIs correctly. Users will also have the flexibility to add or remove a specific field if needed.

  This will reduce the efforts required to define the recommended fields for different sub-classes.

• The automation of use cases in the Asset and Configuration Module will enable users with ATF (Automation Test Framework) role to create and run the automated ATF script for Asset and Configuration Module testing.

  This reduces the time and effort taken for testing the use cases thus leading to faster releases.

• The introduction of the ten new automation use cases in the Incident Management Module with respect to the GBP framework will enable users with the ATF (Automation Test Framework) role to create and run the automated ATF script for Asset and Configuration Module testing.

  This reduces the time and effort taken for testing the use cases thus leading to faster releases.

• The automation of ten use cases in the SRMS Module will enable users with ATF (Automation Test Framework) role to create and run the automated ATF script for Asset and Configuration Module testing.

  This will help in expanding the scope of automating the use cases, which will further increase efficiency.

• The introduction of the new ‘Collaborate’ feature in the Service Operations Workspace will allow agents to chat with users on MS Teams. This will enable agents to reach out to users quickly thus ensuring faster resolution of issues.
• The configuration of Tier-1/2/3 groups to the Service Operations landing page will allow agents to check for work items, announcements and upcoming tasks on a single dashboard. This will help them to prioritize tasks and activities quickly before starting the day, thus increasing their productivity.
• The configuration of the ‘New record menu’ in the Service Operations Workspace allows Tier-1/2/3 agents to create records for Interaction, Incident, Problem and Knowledge by clicking on (+) icon on the Home tab.
• The configuration of card layout for major Incident records in the Announcement section will provide users with updated information on incidents on the Service Operation landing page.

• The introduction of the Guided Setup will help configure the Market Vista application easily. It provides an organized way to configure the application and helps users in using the application effectively, which makes adoption easier.
• The option to provide SAM features is provided by configuring a property ‘Enable SAM integration’. This property will help activate SAM features for MarketVista application for appropriate provisioning.
• The introduction of the ‘License Availability’ feature allows users to check license availability while raising new license requests. This will enable the user to make an informed decision based on the license availability.
• The Software Model displayed on the MarketVista Portal will provide details such as Manufacturer name, Model name and the Version number. This will provide clarity to users.
• The configuration of the MarketVista catalog under the ‘Request Something Catalog’ filter on the Employee Center portal will provide users with the option to view the MarketVista catalog on the Employee Center.

• The ‘Multi Modal Change’ landing page provides options for pinning/unpinning change, viewing ‘preapproved’ change models on separate tabs and checking for updates on the change-state by hovering the cursor over change request card. This feature will allow change managers to tailor change activities and flows more efficiently through risk conflict detection, conflict scheduling, CAB Workbench, etc.
• Email Notification is configured for TASK assignment group in case the status of Change is Closed-Cancelled. This will keep the assignment group updated about the cancellation.

• The introduction of the ‘Guided Setup’ provides an organized step-by-step approach to configuring the patch workbench application easily. It will help in the effective utilization of the application and make adoption easier.

• The configuration of the ‘Announcement Widget’ below ‘My Active Items’ section on the ‘Employee Center’ portal allows users to check for new notifications related to their jobs and responsibilities once they are announced. This will help in keeping them updated thus improving their productivity.

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