Product Name DRYiCE SX
Version Number R2.8
Release Month December , 2019
Release Summary

This quarterly release note covers releases: 2.5, 2.6, 2.7, and 2.8.

New Features and Enhancements

This release contains the following new features/ enhancements:


  • Display count of pending approval items over My Approvals icon in top bar
  • Restriction of F5 function (Refresh) on application pages has been incorporated
  • On Behalf Requester also will now have visibility of tickets on My Requests, My Services and My Feedback list view
  • Provide Information section on Order now page will be expanded by default
  • Restrict selection of past date while giving input in Provide Information section for specific TR offerings
  • Refresh icon has been replaced by a Button on My Requests page
  • 'Submit Request' has been renamed to 'Click to start' button on offering details page
  • Specification table will now be hidden in Product Description Section if no attribute is set against a service in SPCM
  • Size of the top bar has been made consistent across all pages and would display logged in user name
  • Added borders around the scroll arrows on homepage. Also, on hover the colour of arrows would change to orange
  • Removed the border around category display section on homepage
  • Introduced the following changes in breadcrumbs:
    Earlier the sequence of categories and sub categories was shown as: Home> Employee Action Request> Transfer Request; while now the breadcrumbs will be displayed as: Home> Employee Action Request: Transfer Request, and both the category and sub-category will be clickable.
  • Continue Shopping and Submit buttons moved above the Ordering Information title label on Order Now page

Consumer, SPCM

  • Read only dependent questions will now specify captions as part of
    response values
  • Introduced the capability for allowing multiple child questions against same parent question in provide information section


  • Provision to hide/unhide the disclaimer at offering level in SPCM has been added
  • Added 'Intune' and 'JAMF' options in Service Type drop down list while publishing a service in SPCM


  • In case of work items that are pending for approval, approval reminder notification will be sent to the approver(s) after x no. of days, where x is configured at the back end
  • Rejection reason to be included in the email notification triggered when a request is rejected
  • Reminder email to be triggered for end users to fill feedback survey
  • Approver to get email notification with a hyperlink which would redirect him to My Approvals page on SX

Supporter End

  • Pagination added on work item board pages like Tasks, Incident, Fulfilment, Problem & Change
  • Cross button introduced on Data Queries and My Delegations Page to easily navigate to previous page


  • Provision to capture user additional attributes like alternate phone, email & location and others, as on need basis has been introduced in foundation application

All Modules

  • Consistent welcome message on header bar will now be visible across all pages of SX

Below are the changes incorporated in My Profile section:

  • Contact Number field removed
  • Mobile Phone & Business Phone is now non-editable
  • New editable field added with a name "Alternate Phone"
  • Two new fields added with name "Email" & "Alternate Email" where the email address is non-editable and alternate email address is editable.

Sequence for displaying the fields modified to: Mobile Phone (NE), Business Phone (NE), Alternate Phone (E), Email (NE) & Alternate Email (E)

Bugs and Fixes


  • Search list was not sorted in type ahead search in SPCM & showed asset information when search type was user


  • Loading of category/ sub-category from the hamburger on homepage was taking too long on PROD Instance
  • Incorrect selection of categories and sub categories on searching a service from the global search bar
  • On selecting and deselecting the components in Provide Information section from the order now page, PI section was not loading
  • In Provide Information section, Asterisk (*) sign was appearing incorrectly
About SX

DRYiCE SX™ accelerates service delivery by seamlessly aggregating catalogs creating single system of engagement.


For product-related inquiries, please reach us at [email protected].