DRYiCE iAutomate v6.2

DRYiCE iAutomate provides Intelligent Runbook Automation capabilities for automating the IT Operations resolution lifecycle, specifically for events, incidents, service request tasks and change request tasks. It leverages Machine Learning and Natural Language Process capabilities for understanding the most common/repetitive issues, recommends the most relevant solutions and even resolves them autonomously.

Release 6.2 focuses on various new features, integration adapters and runbook repository enhancements.

• New Features
  • Support for the creation of a runbook using a Python script.

• Notifications on Home Screen to inform SMEs about job failures, stopped/paused jobs and other events. 

• Mail Notifications to inform SMEs and product admins on the occurrence of any exception with iAutomate.

• Ability to unlock a user through an Admin role

• Reporting Enhancements
  • Addition of Confusion matrix and AUC Curve in Recommendation Model Evaluation dashboard

• New Dashboard Reports to show - 
  • Runbook-wise Handled/Resolved/Transferred Ticket volumes 

• Runbook-wise automation percentage 

• Visualization of automation trends for better analysis 

• Flexibility to add and maintain toil value inputs to estimate and evaluate manual effort and MTTR reduction

• Integrations
  • Integration with JIRA ITSM for Incident Management, Service Request Task Management and Change Request Task Management

• Integration with StackStorm for Network Automation related use cases

• Integration with CyberArk for seamless retrieval of secrets of third-party tools for integration purposes

• Enhancement in BigFix adapter for performance improvements

• UI/UX Enhancements
  • Flexibility to capture organization-wise proxy information

• Flexibility to define and configure organization-wise Hyperparameters Configuration

• Option to filter the data on the Job Logs screen based on Request ID 

• Changes on the iRecommend Configuration screen to support and update rule-based problem statement for improving the recommendation process. 

• Enhancement to support and maintain organization-wise analysis names; this enables similar analysis names across organizations/tenants

• Support for maintaining inventory runbooks basis the runbook tool supported 

• Option to edit the inventory runbook details through the UI

• Enhancement in Related Tickets feature to display more details for similar tickets. 

• Enhancement to define the Auto Execution confidence threshold at the runbook and RBA tool levels

• RBA and portal enhancement to define Connection Retry Count, in case of iAutomate cannot connect with the RBA tool; The ticket will be released after defined retry attempts. 

• RBA and portal enhancement to wait for frequency for a status update in a case where it is taking too long for iAutomate to receive an execution update (in the case of the Push mechanism) from the RBA tool. In this case, iAutomate will release the ticket after a defined wait interval.

• Security Enhancements
  • Enhancement to manage session timeouts from the server and client-side calls

• Support for maintaining organization-wise Password Expiration policies

• Performance Enhancements
  • Performance improvement by reducing the load time of pages 
  • Performance Optimization of Recommendation Service

• Component and Service Enhancements
  • RBA service enhancement support VRO version 8+
  • RBA service enhancement to execute Ansible workflow job templates
  • AI Component enhancements to support Python version (3.8.10)
  • Component and portal enhancements to upgrade Dot Net version 4.6.1 to 4.8
  • Application and Data Collector service enhancements to collect data from ITSM in multiple time zones. 

• Component enhancement to use different certificates for KRS and other service communications

• Other Enhancements
  • Installer and Portal enhancements for cases where a blank database is already created
  • Enhancement in Release Rules Configurations to map columns with any ITSM tool table. Previously, this feature was restricted to the main table only. 
  • Additional Adapter to support other ITSM tools using Scripts (other option added in ITSM Tool Type)

• New Runbooks – Addition of 1500+ new runbooks across multiple domains have been added to the repository in areas of - 
  • Public Cloud (IaaS / PaaS)
  • Linux and Windows Server Management
  • Database
  • Storage & Backup
  • Middleware
  • Containers
  • Active Directory, Microsoft Exchange & O365
  • Network
  • SDI Automation
  • SAP and SAP DB
  • Citrix, VDI

• Modifications on the Ticket Evaluation screen to display Runbook friendly name instead of Runbook Unique name. 
• Dashboard 
  • Runbook Detailed View Widget – On drill-down, replaced Max Threshold Runbook Id with Max Threshold Runbook
• Fixed the bug on the Manage Rules screen to allow the users to add a Rule only after selecting the organization. 
• Fixed the issue while importing the runbook sheet for the BMC AO runbook tool

• New Features and Enhancements
  • Revamped Performance Dashboard
  • Runbook Grouping
• Integrations
  • DRYiCE SX (Incident, SR Task and CR Task), LogicMonitor, Solarwinds Service Desk
• Runbooks
  • HCI Nutanix, AIX, Cassandra, Oracle DB, Rubrik, Tanzu, and others

DRYiCE iAutomate is an intelligent runbook automation product which brings AI and collaboration as key features into the automation domain. iAutomate delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry-leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 30000 configurable and reusable runbooks.

Differentiating features of iAutomate:

• Ingest, analyze ticket data, and identify ideal automation candidates automatically without manual effort
• Machine Learning and NLP Powered Recommendation and Remediation
• Zero-Touch Intelligent Automation without Human Intervention
• Automation Diversity supporting different kinds of automations – Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, and Ad hoc Tasks
• OOB Runbook Library containing 3000+ automation runbooks
• One-click access to enterprise knowledge for quickly resolving issues
• Contextual Knowledge Assistance in the form of knowledge articles
• On-the-fly creation of automation runbooks / workflows

For product-related inquiries, please reach us at  dryice-pmg-autonomic@hcl.com