DRYiCE iAutomate v6.0.3



Product Name DRYiCE iAutomate
Version Number 6.0.3
Release Month April , 2021
Release Summary

DRYiCE iAutomate provides Intelligent Runbook Automation capabilities for automating the IT Operations resolution lifecycle, specifically for events, incidents, service request tasks, and change request tasks. It leverages Machine Learning and Natural Language Process capabilities for understanding the most common / repetitive issues, recommends the most relevant solutions and even resolves them autonomously.

Release 6.0.3 focuses on various new features, enhancements, and performance improvements for some of the core services.

New Features and Enhancements

Following are the newly launched features and functionalities as part of DRYiCE iAutomate v6.0.3:

  • Recommendation Model Evaluation:
    • Mechanism for SMEs to check the performance of the newly trained model using ticket data before deployment

    • Dashboard views for analyzing model performance metrics

    • Support for maintaining version control while publishing models

    • Provides runbook details corresponding to trained model

  • Testing mechanism for ensuing relevant Runbook Recommendations and information parsing and extraction from tickets:

  • Support for Scheduled Executions for SR tasks and CR tasks

  • Reporting Enhancements:
    • Addition of new widgets for Schedule Execution for SR tasks, CR tasks and Incidents

  • API Enhancements:
    • Support for messages with large content within Push Notification API
    • Support for Unix Epoch format
  • Services Performance Optimization:
    • Optimization of logging for Knowledge components
    • Support for Window Auth for sqlconnection using Sqlalchemy in python-based services
    • Standardization of mail templates for automated mail notification
    • Support for database shrinking for log purging jobs
  • New Runbooks:
    • Addition of new runbooks for AWS, Azure, GCP and VMware
Bug Fixes
  • Fixed the issue related to use of same table column in Release Rule and Release configuration
  • Fixed the issue related to widget resizing with jQuery version upgrade
Glimpses of Upcoming Release

New Features and Enhancements

  • Continuous Evaluation of Recommendation Model performance
  • Performance optimization of various components
  • UI/UX Enhancements


  • Support for SR task automation via ServiceNow Orchestration

DRYiCE iAutomate is an intelligent runbook automation product which brings AI and collaboration as key features into the automation domain. iAutomate delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 1500 configurable and reusable runbooks.

Differentiating features of iAutomate:

  • Ingest, analyse ticket data and identify ideal automation candidates automatically without manual effort
  • Machine Learning and NLP Powered Recommendation and Remediation
  • Zero-Touch Intelligent Automation without Human Intervention
  • Automation Diversity supporting different kinds of automations – Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, and Adhoc Tasks
  • OOB Runbook Library containing 1500+ automation runbooks
  • One-click access to enterprise knowledge for quickly resolving issues
  • Contextual Knowledge Assistance in form of knowledge articles
  • On the fly creation of automation runbooks / workflows

For support related inquiries, please reach us at [email protected]