|Product Name||DRYiCE Gold BluePrint|
|Version Number||Ooty 2006|
|Release Month||June , 2020|
|Release Period (if release was phased)||April - June|
This quarterly release focuses on enhancements in the GBP processes along with the custom apps iLicense and Bagheera.
Following is the list of enhancements:
In the knowledge article page, the support user can associate multiple articles with a particular knowledge article:
This will allow end users to see contextually relevant articles attached to the main knowledge article.
|IM, PM, CM, KM, RM, SRM||
Approver validation has been implemented for ad-hoc approvals. Previously, end users by default had an approver role associated which unnecessarily added to license count. Now, in case of adhoc approvals, end users cannot be added to the list of approvers unless assigned any of the following roles:
Thus, only those end users are counted in the license count table who have been assigned any of the roles mentioned above. This helps to avoid unnecessary license cost.
|Self Service Portal||
The radio buttons are described below:
Now the request form is more intuitive, and information on how to upload the data, which was previously missing, is visible to a support user.
A support user was taken to the ESS view instead of GBP ITIL view on cancellation/closing/reopening of the request:
|Service Request Management||
|Service Asset and Configuration Management||
DRYiCE Gold BluePrint offers a superior user experience to manage your enterprise IT services thereby empowering executives in making informed decisions. Gold BluePrint is powered by intuitive features that facilitate self-service to improve operational efficiency.