DRYiCE GBPS- Advance Survey Pune Release_JAS

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RELEASE DETAILS

Product Name DRYiCE Gold BluePrint
Version Number Pune
Release Month July , 2020
Release Summary
New Features and Enhancements

Advance Survey (Self Service Portal)

  • Previously, in the default survey provided inside the “Incidents Awaiting Closure” tab under the “My To-Dos” section on the self-service portal, when an end-user clicked on the “Close Incident” button to accept the incident resolution, a basic survey containing a star rating system and a comment box used to be triggered to the end user’s email address. Now on choosing the option for Advance Survey, a new survey format will be sent to the end user post closure of the incident containing the questions to capture their feedback after raising the incident.
  • Previously, in  the default survey provided in the “Requests Awaiting Closure” tab under the “My To-Dos section” on the self-service portal, when an end-user clicked on the “Close Request” button to accept the request resolution, a basic survey containing a star-rating system and a comment box used to be sent to their email address. Now on choosing the option for Advance Survey, a new survey format will be sent to the end user post closure of the request containing the questions framed to capture their feedback after raising the request.

  • In the Advance Survey, a feedback icon has been provided on the right-hand side of the self-service portal to capture the feedback of the end-user. Clicking on the icon opens a dialog box that prompts the end-user to provide feedback on their overall experience of using the service portal.

  • In the “Request Something” tab,  when an end-user raises a service request from the “Service Catalog”, a dialog box will become visible on the page. The dialog box will provide a set of survey questions to the end-user to record their feedback after raising the request.

  • The survey triggered to capture the end-user’s feedback after raising the incident will be stored in the “My Survey” section on the self-service portal. It can be accessed by the end-user from the home page and completed within a month till the expiry of the survey. 

  • The “My Survey” section stores the survey questions triggered after the end-user accepts the request resolution and the request is fulfilled. It can be accessed by the end-user from the home page and completed within a month till the expiry of the survey. 

  • The survey triggered to capture the end-user’s feedback after raising a service request will be stored in the “My Survey” section on the self-service portal. It can be accessed by the end-user from the home page and completed within a month till the expiry of the survey.

 

About Gold BluePrint

DRYiCE Gold BluePrint is the ecosystem of processes based on best practices, involving a group of service management processes and a state-of-the-art operating environment. DRYiCE Gold BluePrint offers a superior user experience to manage your enterprise IT services thereby empowering executives in making informed decisions. Gold BluePrint is enriched with intuitive features that facilitate self-service to improve operational efficiency.

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