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Value delivered by MTaaS
DRYiCE MTaaS is the world’s first and only integrated AI-led SaaS, hybrid, and dedicated managed service platform that simplifies and transforms enterprise IT operations. It offers a plug-and-play mechanism to enterprises and enables them to consume it on a pay-per-use basis. Utilizing the DRYiCE products alongside a rich partner ecosystem, MTaaS brings AI Ops to reality across all layers in the IT ecosystem - Observability and Monitoring; Event Management; Intelligent Automation (Server, Runbooks & Cloud); Reporting, and Predictive Analytics. All layers finally tied up together by a cognitive virtual assistant for a seamless user experience. For an enterprise, MTaaS eliminates the worry around the shortage of tools, SMEs, challenges around tools licensing and maintenance cost, environment scalability, regulatory and process compliance, cumbersome processes for tools deployment, and regular patching/upgrade across all layers of the IT environment. With MTaaS, enterprises can simply consume tools-as-a-service without getting into any sort of administrative and maintenance activities.
Key Benefits
Consume as a service
Consume various enterprise tools as-a-service and pay only for what you consume
Faster time to value
Automated onboarding on MTaaS platform and templatized deployment with minimal manual efforts
Reduced risk
Timely rollouts for patches, version upgrades, and compliance checks owned and delivered by DRYiCE to secure customer environment
Zero CAPEX and OPEX
Consume tool functionalities without the hassle of license management, implementation, and toolset up in as-a-service model and pay only for what you consume
Automation first approach
Intelligent automation powered by Machine Learning infused across IT ecosystem layers starting from observability to event management to cloud orchestration, server automation, zero human touch remediation, and automated reporting
Better scalability
Scale the environment at choice or as per business demands independent of the underlying tools
Increased availability
Granular visibility into application helps prevent unplanned downtime
Continuous improvement
A unified view of the entire IT environment and holistic monitoring ensures continuous identification of gaps to drive continuous service improvement
Compliance first
Best-in-breed service assurance framework powered by DRYiCE Gold BluePrint and alignment to several industry leading governance frameworks/regulations to deliver the highest level of security and policy adherence standards
Impeccable user experience
Powered by a cognitive virtual assistant
SME access
Access to certified tools experts and practitioners when required
Key Features
Business ready hosted platform
Enterprise tools embedded and built-in multiple layers of an IT ecosystem to operate in tandem with the tools already existing in a customer organization. Various tracks led by certified experts.
Plug and play mechanism
Available for various enterprise tools eliminating the need for the customers to bear the initial cost of tool set-up and licensing
Transparent and flexible pricing
Usage driven pricing on a pay-as-you-use basis
Enterprise-grade security
Compliant with multiple industry standards for security and governance including ISO 27001:2013, FedRAMP, GDPR, SOC 1, and SOC 2
Robust governance model
Templated world-class governance practices and processes for an IT ecosystem that is efficient, compliant, secure and ready for audit
Predictive analytics and forecasting
Insightful reports including; trending analytics, SLA breach prediction, change failure prediction, capacity forecasting, resource performance, and multiple other areas
Pre-configured dashboards, views, and reports
A rich repository of pre-configured reports and dashboards covering key IT operations KPIs
Self-service catalog based provisioning
Provisioning of IaaS and PaaS services in a multi-Cloud environment, through an intuitive self-service catalog
Automation diversity
Intelligent automation across incident remediation, service requests tasks, change requests tasks, scheduled executions, ad-hoc executions, patching, reporting, and many more
Cognitive virtual assistant
Capability to provide a conversational AI-based interface to the end-users which does the heavy lifting of integrating with different tools at the backend
Standardization
Well defined ITSM data taxonomy across processes and CMDB with a multivendor SIAM framework powered by SLAs and OLAs
