Tired of poor ITSM environment?
Accelerate digitized service management transformation with best practice process ecosystem
Enterprise IT is often burdened by service management and its subsequent operational failings. It becomes increasingly difficult to make timely decisions to manage enterprise IT with ease. The challenges include:
- Siloed ITSM processes
- Ambiguous key performance indicators (KPI) and service level agreements (SLA)
- Non-compliance to regulatory standards
- High total cost of ownership (TCO)
- Complex third-party integrations
DRYiCE Gold BluePrint offers you a ready-to-use process ecosystem that is based on best-of-breed ITSM platforms and service management excellence to mitigate these challenges.
The Gold BluePrint Advantage | Robust service delivery and ITSM process management
Gold BluePrint has a code-light framework, best-in-platform capabilities, preconfigured processes, and workflows with predefined rules and policies, guaranteeing faster time to value due to accelerated implementation.
Enjoy increased operational efficiency
Gold BluePrint offers automated, customer-tested, and proven service management processes and a unified integration framework, resulting in industry agnostic implementation and enhanced operational efficiency.
Ensure complete compliance and audit-readiness
Gold BluePrint is influenced by ITILv4, IT4IT, COBIT, etc. It comes with inbuilt KPIs and provisions for maintaining audit logs and notes. This makes your enterprise fully compliant to regulations, ready for audits and helps you make informed decisions.
Comprehensive knowledge base with community connect
Gold BluePrint offers crowdsourced knowledge management, which enables faster root cause analysis and cross-functional collaboration.
Robust app ecosystem
Gold BluePrint simplifies service delivery and reduces administrative effort on critical capabilities such as data migration, admin tasks, onboarding, and more, with its value-added utility apps.
The Gold BluePrint Impact | Reducing resolution time and effort
FULFILLER LICENSES DEPLOYED
REDUCTION IN MTTR
REDUCTION IN ADMINISTRATIVE EFFORT
The Gold BluePrint Agility
Jumpstart the customer-tested, preconfigured processes and workflows with predefined rules and policies
Value added utility apps
Enjoy greater flexibility with the choice of optional utility apps
Choice of platforms
With the integration capabilities of the product, enjoy greater business agility with increased choice of platforms - ServiceNow and Cherwell.