DRYiCE GBP on SX

Enable true enterprise service management

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Struggling to deliver services in a dynamic enterprise environment?

Global enterprises are finding it increasingly challenging to source, configure, and manage IT and business services efficiently and promptly due to a range of factors like:

  • Long ITSM implementation cycles with extensive customizations
  • Fear of business disruption when migrating from legacy ITSM systems
  • Disparate service catalogs and fulfillment systems result in a disjointed consumer experience
  • Absence of comprehensive, user generated and always current knowledge base

We designed GBP on SX using over three decades of operations experience, the best process models, auditing frameworks, methodologies, and customer empathy. By combining IT and business services in a single catalog, this ready-to-use core service management process ecosystem of industry best practices enables holistic enterprise service management.

It enables XaaS (Everything as a Service) delivery model and delivers an e-commerce-like end-user experience.

The GBP on SX Advantage | Future-ready enterprise service management

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Core service management processes

Closely coupled process ecosystem comprising of Service Request, Incident, Problem, Change, Asset, Configuration, and SLA management, ensuring shorter fulfilment lifecycle

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Unified digital marketplace

A unified e-commerce style marketplace that serves as a single-system-of-engagement for all internal and external IT and business services

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Accelerated Service Delivery

Natively designed to automatically aggregate and publish services from multiple suppliers

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Crowd-sourced knowledge management

Allow enterprise users to independently create and consume knowledge, removing the additional effort required to develop and manage a knowledge base

The GBP on SX Impact | Generating real world value

40 %

Reduction in MTTR

88 %

Reduction in service publishing time

30 %

Reduction in Response time

The GBP on SX Innovation | Staying ahead of the curve

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Quick time-to-value and zero customizations

Ready to deploy and ready to use tightly coupled core service management processes

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Audit-readiness and compliance

Built-in KPIs and dashboards, audit logs, mandatory notes/remarks

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No Code Framework

Intuitive platform to configure and publish services

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Seamless supplier onboarding and off-boarding

Multi-supplier environment support