DRYiCE GBP on SX

Enable true enterprise service management

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Struggling to deliver services in a dynamic enterprise environment?

Global enterprises are finding it increasingly challenging to source, configure, and manage IT and business services efficiently and promptly due to a range of factors like:

Long ITSM implementation cycles with extensive customizations
Fear of business disruption when migrating from legacy ITSM systems
Disparate service catalogs and fulfillment systems result in a disjointed consumer experience
Absence of comprehensive, user generated and always current knowledge base

We designed GBP on SX using over three decades of operations experience, the best process models, auditing frameworks, methodologies, and customer empathy. By combining IT and business services in a single catalog, this ready-to-use core service management process ecosystem of industry best practices enables holistic enterprise service management.

It enables XaaS (Everything as a Service) delivery model and delivers an e-commerce-like end-user experience.

The GBP on SX Advantage | Future-ready enterprise service management

Core service management processes

Closely coupled process ecosystem comprising of Service Request, Incident, Problem, Change, Asset, Configuration, and SLA management, ensuring shorter fulfilment lifecycle