DRYiCE Field Service Management

Integrating customer, dispatcher, and field agents onto a digital field services hub

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Value delivered by Field Service Management

For today's digital first generation, personalized and quick services are the key differentiators in a purchase decision. They are now looking for benefits like assured uptime, proactive maintenance, with no divergence from SLAs. In order to meet these expectations, it is important to improve scheduling efficiency, deploy skilled and relevant resources, and resolve issues at the right time. To fulfil this demand, service providers require an end-to-end solution that provides real time visibility into operations for improving the speed, accuracy, and efficiency of field service operations. DRYiCE Field Service Management helps an organisation to bridge customer expectations and experience by managing their field service requests, agents, and resources optimally. It enhances the customer experience by bringing customer, dispatcher, and field agents on the same platform paving the path for a futuristic digital field service experience.

Key Benefits

Timely and accurate resolutions

Auto assignment of tasks and tickets; Optimised resource utilisation; Real-time dashboard for the dispatchers; Live monitoring of assigned tasks, agents, and resources

High operational excellence

Increased first-time resolution rate; Improved field agent efficiency; Lowered travel and operational costs

Improved customer satisfaction

Automated and timely notifications; Live SLA tracking

Key Features

Integrated SLAs based on the user type and location

Intelligent scheduling of tasks and agents

Intelligent and configurable notifications

Mobile app for field agents

Self-service portal for customers

Built-in Google maps

Intuitive dashboard and reports


Case Study

DRYiCE Field Service Management increases operational efficiency for a F500 industrial automation company

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DRYiCE- The AI foundation for the digital enterprise


DRYiCE Field Service Management

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Data Sheet

DRYiCE Field Service Management Data Sheet

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