Navigating the aftermath of COVID-19 with DRYiCE™ Software

Industry Challenge

Payment systems deal with several business and technical challenges.

Business Challenges:

  • Payments not being realized and requiring manual intervention leading to ineffective use of business resources
  • Excess capital coverage requirements caused by the processing of duplicate payments
  • Payments missing end of day (EoD) cut-offs resulting in regulatory issues, fines, and audits, poor customer experience, and loss of clients
  • Clients’ operations are put at risk without notice and negative consequence are immediate

Technical Challenges:

  • Inability to identify the root cause of a problem leading to extended outage times
  • Ineffective use of technical resources
  • Legacy application landscape combined with new strategic technologies causing stability issues
  • Lack of visibility and understanding of real-time, end-to-end process flow
  • Siloed monitoring systems

DRYiCE Solution

DRYiCE iControl is an end-to-end Payment Monitoring solution that creates and delivers real-time performance visualization by taking a top-down view across payment flows and focusing on key performance indicators and service level targets. With DRYiCE iControl, organizations go beyond limited silo-based monitoring of payment processes and generate a comprehensive set of analytics designed to provide actionable intelligence to predict, prevent, and correct potential issues.

Value Delivered

DRYiCE iControl enables organizations to transition from point monitoring of applications, infrastructure, processes, and clients to a single E-2-E managed operation ensuring the fulfilment of business outcomes. By implementing DRYiCE iControl, organizations have the opportunity to:

  • Improve stability, pro-activity, and Mean Time to Repair (MTTR)
  • Pro-actively detect business-critical issues and improve Mean Time to Identify (MTTI)
  • Achieve rapid agreement between business and IT on root cause identification
  • Consistently meet regulatory performance needs
  • Reduce IT and business manual workarounds
  • Provide transparency on agreed performance statistics for both IT and business

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